VS : "분쟁중인 금액"을 생략하고 싶었습니다. 제 설명을 통해 이해할 수있을 것입니다. 문제가 약간 "까다 롭습니다"-하지만 필드를 작성해야하고 금액은 매우 대략적인 추정치입니다! -100 개 적을 수도 있지만 훨씬 더 많았습니다!
설명하는 것이 더 복잡 할 것입니다. 카지노 자체에서 지원에 대한 만족도에 대해 질문 한 내 등급을 읽으십시오.
저는 여기서 금전적 "사기"에 대해 말하고 싶습니다. 또는 적어도 카지노 관리의 부당한 행동에 대해 말씀 드리고 싶습니다. 물론 내가 "창 밖으로 너무 멀리 기대고있다"고 주장 할 수 있으므로 다음 그림을 은유로 상상해보십시오. "실제"카지노에 있고 무한한 수의 동전을 던진다 고 상상해보십시오. "외팔을 가진 도둑"한 명, 게임이 너무 나빠서 "음, 어떤 시점에 뭔가가 와야합니다!"라고 생각할 정도입니다. 그리고 추측-현실적! 이것은 내 부분의 경험적 가치입니다-당신이-아마도 큰 이윤-하지만 적어도 좋은 부분 (언젠가는)은 되돌릴 것이기 때문에 포기하지 말고 "계속 먹이를주세요", 그러니 계속해서 많은 돈을 투자하세요! 귀찮은 : 시간. 갑자기 기계가 멈추고, 당신은 도움을 요청하고, 기술자가 당신에게 보내집니다. 그는 상자를 가져 가고 절대 다시 가져 오지 않습니다. 끝없이 앞뒤로 "당신은 여기서 무슨 일이 일어나고 있는지 모른다"는 척하거나 "기술적 인 문제가 해결되었다"고 가장 한 후 마침내 당신은 그렇게하기로 결정한 지 오래되었다는 것을 알게됩니다. 범위. 똑같은 방식으로 설명 할 수 있습니다. 다음은 제 불만 사항의 사본입니다.
귀하의 노력과 안부 감사합니다, Fabienne
추신 : 그건 그렇고, 불만을 제기하기 위해 적절한 지점으로 보내려고 시도한 불만 사항이 카지노 이용 약관에 명시되어 있습니다. 돌아와서 "귀하의 메시지를받지 못했습니다. beschwerden@caxino.com 주소를 찾을 수 없거나 이메일을받을 수 없기 때문에 배달되었습니다. "
안녕하세요,
나는 "내-대규모 !!!-불만 사항"은 (이름 대리인)이 아니라 귀하의 대리인이 아니라는 점을 지적하고 싶습니다.
적용됨 : 반대로, 그들은 (거의) 항상 매우 빠르고 친절하게 반응하며 물론 지시에 묶여 있습니다. 고객이 머리에 얹는 "망치"를 도울 수 없습니다 (비 유적으로 말하면).
간단히 말해서 "Twin Spin Megaways"(7 월 1 일 이전, 즉 6 월 31 일 !!!)를하고 싶었지만 여전히 가장 낮은 판돈에서 수백 유로를 잃었고 그 이후로 기다리고있었습니다 (혀를 녹여주세요) !!) 2-3 T-즉, 2 ~ 3 개의 THOUSAND (대략)가 무료 게임에서 "회전"합니다. 나는 경험을 통해 90 % 이상의 확률을 가진 "죽은"슬롯이 어느 시점에서 "침투"할 것이라는 것을 알고있다. 그리고 적어도 나의 "투자"의 좋은 부분을 되 찾을 것이라고 추측했다. -그래서 다시 지불했는데 (이 게임 때문에 만) 게임이 작동하지 않았거나로드되지 않았고 채팅과 이메일을 통해 영원한 "지연 전술"후 "바보"로 설정했습니다. 토끼가 어디에 있는지 정확히 알고 있습니다. ..
-아마도 지침은 "무슨 일이 일어나고 있는지 모르는 척 한 다음 잘못된 정보를 제공하는 것입니다 ("Razor shark ", 내 질문과 관련이 없으며 다시 대답하고 올바르게해야 함).-다음 고양이가 "가방에서 꺼낸"날 (참고 : 독일의 새로운 도박 계약으로 인해 명시 적으로 언급했듯이 독일 고객을위한 라이프 게임 등이 "범위"에서 삭제됨), 또한 사전 통지없이 , 다양한 슬롯, 내가 게임을 시작하려고 할 때 게임을 끄려고했지만 다음날 "사라졌습니다").
좌우명에 따르면 : "기술이 그것을 처리 할 것입니다"등에 대한 "정보"를 내놓고, 말하고, 약간의 "정보"를 제공하면 혼란을 야기하고, 고객에게 제대로 된 동의를 제시 할 때까지 하루 더 기다립니다. "-
-내 명확한 말에 대해 미안하지만-가볍게 말하면- "오염", 예 : 강탈당했습니다! -이 시점에서 강조합니다. 만약이 게임이 저에게 더 많은 비용이 들었다면, 제가 엿보는 것은 내 위험이며, 제가 직접 대답해야합니다.하지만이 방법은 정말 지하에 있습니다. 충성도가 높은 고객이있는 상황에 처하지 마십시오. 물론 작은 보상, 예를 들어 프리 스핀으로서의 제안은 말할 것도없고 사과조차 없었습니다. 20 명이나 50 명은 아니지만 맞아요, 정말 많은 것도 당연히 손실을 입을 것입니다. 다시는 약간 균형이 잡혔을 뿐이다.하지만 적어도 "뭔가"였을 것이다.
VS: I would have preferred to leave out the "amount in dispute", you will understand from my descriptions why - the problem is a bit "tricky" - but the field has to be filled out and the amount is a very rough estimate! - It could have been 100 fewer, but also a lot more!
Please read - it would be more complicated to describe - my rating, which I was asked by the casino itself regarding my satisfaction with the support.
I would really like to speak of monetary "fraud" here, or at least unfair behavior on the part of casino management; One can of course argue that I "lean too far out of the window", so I ask for the imagination of the following picture as a metaphor: Please imagine that you are in a "physical" casino and throw an infinite number of coins into one "one-armed bandits", the game is going so badly that you think "mhh, something must come at some point!" and speculate - realistic! This is an empirical value on my part - on the fact that you - possibly a large profit - but at least a good portion (at some point) will get back, so don't give up, but "keep feeding the thing", so continue to invest a lot of money - and a lot !! tiresome: time. Suddenly the machine stops, you ask for help, and a technician is sent to you: He takes the box with him - and never brings it back. After endless back and forth and after pretending that "you don't know what's going on here" or pretending that "technical problems have been fixed", you are finally informed that you have long since decided to do so has to remove the machine from the range. It can be described in exactly the same way. The following is a copy of my complaint.
Thank you for your efforts and best regards, Fabienne
PS: By the way, I just see that my complaint, which I also tried to send to the appropriate point for complaints, and which is expressly noted in the casino's terms and conditions: came back, quote "Your message was not received beschwerden@caxino.com Delivered because the address was not found or cannot receive e-mail. "
Hello,
I would like to point out that "my - massive !!! - complaints" NOT (name agent) - nor any of your agents
applies: on the contrary, they (almost) always react very quickly and friendly and are of course bound by instructions: and can't help the "hammer" that the customer gets on his head (metaphorically speaking).
Briefly to the matter: I wanted to play "Twin Spin Megaways" (BEFORE !! July 1st, namely on June 31st !!!), I still lost hundreds of Euros at the lowest stake and have been waiting since (please melt your tongue !!) 2-3 T - in words: two to three THOUSAND (approx) "spins" on a free game. I know from experience that a "dead" slot with a probability of over 90% will "spit" at some point: and speculated on getting at least a good part of my "investment" back. - So I paid in again (only because of THIS game), but the game did not work / did not load and after an eternal "delaying tactic" in chat and via email and set it to "stupid" - as if you did not know exactly where the hare is. ..
- Probably the instruction was "pretend you don't know what's going on, then give the wrong information (" Razor shark ", to which my question was not related and I was forced to answer AGAIN and to get it right) - the next day the cat was "let out of the bag" (note: due to the new gambling contract in Germany, not only, as expressly noted, life games etc for German customers were removed from the "range") , but also without prior notice, various slots, when I wanted to start the game, they were just about to turn it off, the next day it was "gone").
According to the motto: hold out, speak out, give some "information" about "technology will take care of it" etc. causes confusion and then wait another day until you present the customer with a fait accompli. "-
- Sorry for my clear words, but I feel - to put it mildly - "fouled", yes: robbed! - I emphasize at this point: if this game had only cost me further, I wouldn't say a peep, that's my risk, and I have to answer for it myself: but this way is really underground, so in my opinion you don't go under anybody Circumstances with loyal customers. There was not even an apology, let alone an offer as a small compensation, e.g. free spins, of course. not 20 or 50 but right, really many, that too would have the loss of course. not - or only very unlikely - even only marginally balanced again, but at least it would have been "something", except: sheer mockery.
VS: den "Streitwert" hätte ich am liebsten weggelassen, Sie werden aus meinen Schilderungen verstehen, warum - das Problem ist etwas "tricky" - doch das Feld muss ausgefüllt werden und der Betrag ist eine ganz grobe Schätzung! - Es können 100 weniger, aber durchaus auch sehr viel mehr gewesen sein!
Bitte lesen Sie - es zu schildern, wäre komplizierter - meine Bewertung, um die ich vom Casino selbst gebeten wurde bezüglich meiner Zufriedenheit mit dem support.
Ich möchte hier tatsächlich von monetärem"Betrug" reden, zumindest aber unlauteren Verhaltens seitens des Casino-Managements; man kann natürlich argumentieren, dass ich mich da zu weit "aus dem Fenster lehne", daher bitte ich um Imagination folgenden Bildes als Metapher: Stellen Sie sich bitte vor, Sie sind in eine, "physischen" Casino und werfen unendlich viele Münzen in einen "einarmigen Banditen", das Spiel läuft dermaßen denkbar schlecht, dass Sie denken "mhh, da muss ja irgendwann mal etwas kommen!" und spekulieren - realistisch! Das ist ein Erfahrungswert meinerseits - darauf, dass Sie - unter Umständen einen grossen Gewinn - zumindest aber einen guten Anteil (irgendwann) zurückerhalten, geben also nicht auf, sondern "fütten das Ding weiter", investieren also weiterhin viel Geld - und sehr!! ermüdende : Zeit. Plötzlich steht der Automat still, Sie bitten um Hilfe, und es wird Ihnen ein Techniker geschickt: Dieser nimmt die Kiste mit - und bringt sie nie wieder zurück. Nach ewigem Hin- und Her und nachdem so getan wird, als "wisse man selbst nicht, was hier los sei" bzw. tut so, als würden hier "technische Probleme behoben", wird Ihnen dann endlich mitgeteilt, dass man sich längst dazu entschieden hat, den Automat aus dem Sortiment zu nehmen. Genauso lässt es sich beschreiben. Folgend meine Beschwerde in Kopie.
Vielen Dank für die Mühen und herzliche Grüsse, Fabienne
P.S. : ich sehe gerade übrigens, dass meine Beschwerde, die ich zusätzlich versucht habe, an die entspr. Stelle für Beschwerden zu schicken, und die ausdrücklich in den AGB des Casinos vermerkt ist: zurückkam, Zitat "Ihre Nachricht wurde nicht an beschwerden@caxino.com zugestellt, weil die Adresse nicht gefunden wurde oder keine E-Mails empfangen kann."
hallo,
ich möchte ausdrücklich darauf hinweisen, dass "meine - massive!!! - Mecker" NICHT (Name Agent) - noch sonst einem Ihrer Agents
gilt: im Gegenteil, diese reagieren (fast) immer sehr schnell und freundlich und sind natürlich Weisungsgebunden: und können ja Nichts für den "Hammer", den der Kunde mal eben volle Pulle auf den Kopf kriegt (metaphorisch gesprochen).
Kurz zur Sache: ich wollte (noch VOR !! dem 1. Juli, nämlich am 31.6. !!!) "Twin Spin Megaways" spielen, ich habe da bei niedrigstem Einsatz trotzdem hunderte Euros am Stück verloren und wartete seit (bitte mal auf der Zunge zergehen lassen!!) 2-3 T - in Worten: zwei- bis dreiTAUSEND (circa) "Drehungen" auf ein Freispiel. Ich weiss aus Erfahrung, dass gerade so ein "toter" slot mit über 90%er Wahrscheinlichkeit irgendwann richtig "spuckt": und spekulierte darauf, wenigstens einen guten Teil meiner "Investitionen" wieder heraus zu bekommen. - Also zahlte ich (nur wegen DIESES Spiels) erneut ein, doch das Spiel funktionierte/ludt nicht und nach ewiger "Hinhaltetaktik" im chat und via Email und auf "doof" stellen - als wenn man nicht genau wüsste, wo der Hase läuft...
- vermutlich war die Anweisung "tut erst mal so, als wüsstet Ihr nicht, was los ist, dann gebt eine falsche Auskunft ("Razor shark", auf das sich meine Frage gar nicht bezogen hatte, und ich so WIEDER gezwungen war, zu antworten und das richtig zu stellen) - wurde dann wiederum am nächsten Tag "die Katze aus dem Sack gelassen". (Anm: wegen neuem Glücksspielvertrag in D wurden nicht nur, wie ausdrücklich vermerkt, life Spiele etc für deutsche Kunden aus dem "Sortiment" genommen, sondern auch ohne vorherige Ankündigung, diverse slots, als ich das Spiel starten wollte, war man gerade dabei, es abzustellen, am nächsten Tag war es dann: "futsch").
So nach dem Motto: haltet hin, redet raus, gebt irgendwelche "Auskünfte" von wegen "Technik kümmert sich drum" usw. stiftet Verwirrung und wartet dann mal noch einen Tag, bis Ihr den Kunden vor vollendete Tatsachen stellt." -
- Sorry für meine deutlichen Worte, aber ich fühle mich - gelinde gesagt - "veräpfelt", ja: bestohlen!! - Ich betone an dieser Stelle: wenn dieses Spiel mich weiter nur gekostet hätte, würde ich keinen Piep sagen, das ist ja mein Risiko, und das muss ich selbst verantworten: aber diese Art und Weise ist wirklich unterirdisch, so geht man m.E. unter keinen Umständen mit treuen Kunden um. Es kam noch nicht mal eine Entschuldigung, geschweige denn ein Angebot als kleine Entschädigung, z.B. Freispiele, nat. nicht 20 oder 50 sondern richtig, richtig viele, auch das hätte den Verlust nat. nicht - bzw. nur sehr unwahrscheinlich - auch nur marginal wieder ausgeglichen, aber es wäre immerhin "etwas" gewesen, ausser: blanker Verhöhnung.
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