CBet Casino - 플레이어의 계정이 비활성화되었습니다.

My account was deactivated without any prior notice. When I reached out on their website chat, I was told that they would contact me with the reasons, but this never happened. I need to access my account so I can withdraw my money, which has also been a problem because I haven't been able to make withdrawals for approximately a week now.

Me desactivaron mi cuenta si un previo aviso. Al consultar por el chat de su página me dijeron que se iban a comunicar diciéndome los motivos pero eso no sucedió. Necesito acceder para poder retirar mi dinero lo cuál también era un problema porque no puedo realizar retiros hace una semana aproximadamente.

Dear marcofranco340,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Do I understand correctly that you have received winnings from this gambling establishment before? Have you accumulated your winnings with or without an active bonus?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

It was without an active bonus, I just made a lot of money with my own money and after that the problems started. They delayed withdrawing the money and later blocked my account without being able to access it.

Fue sin un bono activo, solo gane mucho dinero con mi propio dinero y luego de eso comenzaron los problemas. Me retrasaron el retiro del dinero y más tarde me bloquearon mi cuenta sin posibilidad de acceder.

Dear marcofranco340,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.