CBet Casino - 플레이어의 보증금이 도착하지 않았습니다.

I made a deposit of 10 euros. The account was withdrawn, but not a cent was taken out to the site itself in the casino ...

Внёс дипозит 10 евро.Со счёта сняли,а на сам сайт в казино не вывили ни цента...

Hello Viktors777555,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first deposit into the casino? When exactly did you deposit? What payment method did you use?

Did you try to contact the casino or your payment provider with the issue? If yes, what did they answer?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Dear Viktors777555,

Thank you for contacting us. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer

All the best,

The 1xBet Support

Yes, this was my first deposit and I transferred money to them from the bank. They kept asking them to wait three days, and then generally another three days, and in the end they said it was the problem of the bank from which I was transferring money ...

Да это был мой первый депозит и с револют я переводил деньги им.Обращался они всё время говорили, чтобы ждал три дня,а потом вообще ещё три дня и в конце концов сказали это проблема банка с которого я переводил деньги...

Thank you Viktors777555 for additional information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck in resolving it.

Hello Viktors777555

I looked at your complaint and will do my best to help you. I would like to invite 1xBet Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

Dear Viktors777555,

Thank you for providing an additional data. We also kindly ask you to specify your client ID number. So that we can send a corresponding request to the Security Service

Looking forward to your replay

All the best,

The 1xBet Support

Where can I see my client number

А где мне посмотреть свой номер клиента

Yes

Да

Dear Viktors777555,

We've checked the information and found out that no account is registered on this email address

Thus, please provide us number of your account

New customers are assigned a unique ID when they register. This ID can be found in the Account settings.

When you signed in your account, you need to click on "My Account" button on the top right of the page and select "Personal Profile". There you'll find account info and need to provide us with your account number

Looking forward to hearing from you!

All the best,

The 1xBet Support

Dear Viktors777555,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I can send you a bank printout ... And if I haven't erased, then the correspondence with the operators too ...

Я могу вам выслать платежную распечатку банка... И если я не стёр ,то переписку с операторами тоже...

Dear Viktors777555,

Thank you for waiting!

As we can see, you have provided screenshots from the personal account of the CBet website that isn't connected with 1xBet in any way

Could you please specify if you are a user of 1xBet? If yes, we kindly ask you to provide your client ID number following this instructions:

1) Sign in your 1xBet account

2) Click on "My Account" button on the top right of the page

3) Select "Personal Profile"

Thus, you'll find your client ID number and send it to us. We'll check all the needed information and get back to you with the answer

Looking forward to your reply!

All the best,

The 1xBet Support

Sorry, yes "c bet"

Извиняюсь,да "c bet"

Dear Cbet Casino,

can you tell us what is the problem with the player's deposit, please?

I made a deposit with a revolt of 10 euros, but I was never credited with it ... I will send the information that I have on the deposit and by correspondence if I find it ... Operators have always promised that the money will be from the initial deposit on the site , but in the end there was nothing and nothing ...

Я внёс депозит с револют 10.евро ,а мне его так и не начислили...Я пришлю информацию, которую я имею по депозиту и по переписки если найду... Операторы всё время обещали ,что деньги будут из начально на дипозите на сайте ,а в итоге нечего и небыло ....

Yab wanted to know when about

Яб хотел узнать когда о

Yab wanted to know when they would return the money and for my moral damage what would be the compensation for their employees' lies ...

Яб хотел узнать, когда они вернут деньги и за мой моральный ущерб какая будет компенсация за их сотрудников враньё...

We would like to ask the CBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.