Chips.gg Casino - 설명 없이 플레이어의 계정이 제한되었습니다.

I have been banned from the site with no given reason. I would like to know why my account has been restricted from accessing the site.

Thanks.

Dear inyu_trx,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue.

Could you please advise if you passed the KYC verification?

How long have you been playing at this casino?

Have you made any successful withdrawals from this particular casino?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

I have never been required to pass the KYC verification.

I have been playing for the last 3 years.

I have succesfully withdrawn multiple times.

I worked as a support agent for chipsgg until june 19th and I have not required any assistance since then.

I suspect this ban may be related to an ongoing conflict between chips management, where one of the two co-founders have been illegaly kicked out from the company and the current one (Jacob Dent) is making extremely questionable decisions, including ones regarding player accounts. This conflict does not involve me in any way meaning the ban would be completely unjustifiable, so that's why I am requesting here the reason behind this ban.

Thanks.

I also think that they are now operating without a valid License as it was registered by the co-owner that has been kicked out. That's something you may want to check as well 🙂

Dear inyu_trx,

Thank you for the information. We are currently updating the review of the casino. Nevertheless, I have to emphasize that we have no other active complaints about Chips.gg right now, so we can not make any assumptions about their business being questionable or shady.

Regarding your complaint, could you please specify if you had any balance in your account when you were blocked?

Probably few bucks on my wallet and few more on the weekly and monthly bonus which I wasn't able to claim. However I had about 22000 chips tokens locked on my account (for the dividends payout every 90 days) which will be distributed within the next week and I will be missing about $125 dividends payout which my account is entitled for.

Regarding the other complaints unfortunately most are ongoing on twitter and not here.

https://twitter.com/TXSlotAddict/status/1702143162515366296

https://twitter.com/Blaictor/status/1699835498678702274

https://twitter.com/UpTheBet/status/1703858034898825582

https://twitter.com/magixthebeast2/status/1700593052664898001

Dear inyu_trx,

After a thorough investigation, we came to the conclusion that your complaint will be rejected. We regret to inform you that our assistance is oriented towards mediating disputes between recreational players and casinos, rather than addressing matters involving casinos and their contractors, affiliate partners, or employees, as such entities typically operate under specific agreements and contractual arrangements. We appreciate your understanding in this matter.