Chipstars Casino - 플레이어가 승인되지 않은 거래를 경험하고 있습니다.

I deposited 6 times on chip stars last week, then this weekend they charged me for the deposits a total of 3 times each. They said they're looking into it with their payment provider but provided no ETA. I'm now overdrawn and I don't have an arranged overdraft.

Dear aaronmyers4277,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

In case of experiencing unauthorized transactions, we would recommend you contact your bank and inform them about the situation so that they might investigate.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have the unauthorized transactions been reflected on your player's balance?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at veronika.l@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Veronika

Dear aaronmyers4277,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.