Clover Casino - 신원 확인 문제로 인해 플레이어의 출금이 지연되고 있습니다.

I have had my money in this game for a long time now and I have tried to upload my ID and it has keep telling me to contact support. I have been contacted them for the past week now and I am not getting anywhere. I really want to get this resolved. I am just going around in circles. They took my money no problem but when I tried to withdraw they keep asking for ID and when I try to upload it keep saying error I have sent them my ID through email And they are not cooperating

Dear Abziali,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures.

Could you please send me a screenshot of the error you see when you try uploading your ID?

Does your ID photo meet the casino's requirements in terms of format, size and image quality?

When was the last time you sent an email to the casino and received a reply?

Have you been asked to submit any other verification documents besides your ID?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I have been trying to upload my ID for the past 5/6 days now I have attached the screenshot what keeps coming up?

I have been in contact with the support unfortunately they don’t have a live support. It is through emails so I have to wait every single day until I receive an email, but it seems to be that it is not a reliable email coming back to me. I have sent my ID to them through email as well when they have asked me the last correspondence I have had is two days ago nothing from them since.

Right I have managed to get my stuff verified but now I face another issue. I have tried to withdraw my funds but it is telling me that I need to deposit from the registered card. I am trying to deposit from my registered card but is saying that I have the maximum money and it won’t let me so now I am at a dead end.

I'm glad to hear that your account has been verified. Could you kindly specify if you made any deposits into this casino?

If so, when exactly did you make your last deposit?

Have you contacted customer support to ask for help with the deposit request?

All been resolved

Dear Abziali,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru