Clover Casino - 플레이어는 출금 절차가 지연되는 문제에 직면하게 됩니다.

Deposited £100 and started playing slots then noticed my money was split into real money and bonus money but I didnt sign up to a bonus then when i decided to withdraw money it asked for ID documents ...when i tried to upoad ID the function dosent work ...reported it to clover casinos report team and they asked for me to send photo of my ID I sent them a photo of my Drivers licence ...and no response

Dear miagi81,

Thank you very much for submitting your complaint.

I'm sorry to hear about your problem with withdrawing money from the casino. To better understand your situation and assist you effectively, could you please answer the following questions?

• What specific error message do you encounter when trying to upload your ID?
• Have you tried using a different browser or device to upload your ID?
• When did you initially contact Clover Casinos' report team regarding this issue?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

It says it cant find my camera for ID but I have submitted my Drivers licence as ID and sent my ID in a response to an email sent from someone called kayla from the support team .I also never signed up to a bonus so dont know why my winnings have been split in half !! please could I have this resolved and be paid my winings !!