CobraSpins Casino - 플레이어의 계정 폐쇄 시도가 간과되었습니다.

Dear Claire,

Thank you very much for submitting your complaint and attaching these screenshots. I’m sorry to hear about your problem. Before we’ll move on with this complaint, could you please confirm, that you haven’t received any replies from the casino regarding your self-exclusion requests?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hu

Just to confirm I’ve had no replies at all from cobra spins.

Thanks

Thank you very much Claire for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you Kristina

We will now try to contact the casino and let them know about your issue.

We haven't receive any answer from the casino yet. Extending the timer by 7 more days to give the casino time to respond.

Unfortunately, we still haven't receive any respond from the casino. I'm really sorry that we could not help you more, but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru