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I made a withdrawal request and still haven’t received this. I made this 6 days ago and when I ask how long it will take they keep responding to give them time

Dear Sweetfruit,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there

i won the amount without a bonus.

I have had withdrawals in the past.

they asked for a bank statement which I have given and then they cancelled my withdrawal without explanation.

I have submitted the withdrawal again and asked for an explanation

Thank you, Sweetfruit, for your reply. Do I understand correctly that your payment has been processed but never reached you?

Hi

they have now processed the payment, I am waiting for it to reach me. The payment was processed on Wednesday apparently.

Could you please advise which payment method to receive the winnings you have opted for? Thank you.

Dear Sweetfruit,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi there

apologies I received my money

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sweetfruit, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru