CoinyWin Casino - 플레이어의 철수가 지연됩니다.

Hello Oleh,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with CoinyWin Casino. Please allow me to ask you a few more question before we would move forward.

Did you accumulate your current balance from a bonus or real money? When did your verify your account and when was your last withdrawal from the casino? When was the last time the casino respond? How did they explain the delay and the account closure? Did you try to contact them by phone?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hi Nick! Thanks for the help. I didn't take any bonuses from them. My entire balance is my real money. My account was verified 2 times. The last time it was in July 2021. I received the money from them with a delay in early September. Then the next request was created in early October. I waited somewhere for about a month. Tech support promised to confirm the withdrawal of funds every day. The last reply in the chat was on 11/04/2021. They promised that the withdrawal of funds will be processed in the near future. On 11/05/2021 I was no longer able to log into my account. Nobody answers by mail. In the chat, at first they also stopped responding, and then he disappeared altogether. Nobody from the casino will contact me. I was unable to contact them by phone.

Привет, Ник! Спасибо за помощь. Бонусы никакие у них не брал. Весь мой баланс это реальные мои деньги. Мой счет проходил верификацию 2 раза. Последний раз это было в июле 2021 года. Деньги с задержкой получил от них в начале сентября. Потом следующий запрос создал в начале октября. Ждал где то примерно месяц. Тех поддержка каждый день обещала подтвердить вывод средств. Последний ответ в чате был 04.11.2021. Обещали что вывод средств обработают в ближайшее время. 05.11.2021 я уже не смог войти в свой аккаунт. По почте никто не отвечает. В чате сначала тоже перестали отвечать, а потом он пропал и вовсе. Никто с казино на контакт со мной не идет. По телефону связаться с ними мне не удалось.

Thank you Oleh for providing additional information. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.

Wish you best luck in resolving it.

Regards,

Nick

Dear Oleh,

I’m sorry to hear about your delayed withdrawal. I’ll contact the casino and try my best to resolve the issue.

I would like to invite CoinyWin Casino to join this conversation and participate in the resolution of Oleh’s complaint.

Hello! Were you able to contact CoinyWin Casino?

Здравствуйте! Вам удалось связаться с CoinyWin Casino ?

Dear Oleh,

Unfortunately, we haven’t received any response from the casino so far. We will now try to contact the casino via other means.

We’re extending the timer by 10 days. In case the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.

Tell me if the casino continues to ignore you and me, are there zero chances to get my money back? Or can you still somehow affect them? Sorry if I often ask questions. I'm just very worried about my money.

Подскажите если казино и дальше будет продолжать игнорировать и меня и вас, шансы вернуть мне мои деньги нулевые? Или можно все таки как то на них подействовать? Извините если часто задаю вопросы. Просто я очень переживаю за свои денежные средства.

Dear Oleh,

I apologize, but since we have not received any response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.

I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

Anyhow, there’s still the option to submit an official complaint to the casino’s Licensing Authority – Curacao Antillephone.

Please let me know if you decide to do so and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.

The casino can reopen this complaint anytime.