안녕하세요 Pavel, 오늘 저는 다음 메일을 받았습니다.
친애하는 라모나,
이 이메일이 귀하를 잘 찾길 바랍니다.
Crazeplay 플레이어 보호 팀에서 이 이메일을 보내드립니다.
면허가 있는 운영자로서 우리는 안전한 플레이 환경을 제공하고 각 플레이어가 안전하고 공정한 게임 플레이와 함께 최고 수준의 표준을 즐기고 있는지 확인하기 위해 모든 플레이어 계정에 대해 특정 검사를 수행해야 합니다.
귀하의 불만 사항을 검토한 결과 총 €320.00를 환불하기로 결정했음을 알려드립니다.
이 환불은 다음을 전송하여 확인 절차를 완료하면 이루어집니다.
은행 명세서
전체 이름과 전체 IBAN이 표시되어야 합니다. 이 은행 명세서는 처음에 송금한 것과 달라야 합니다(Santander Consumer Bank가 아님).
다음 이메일의 링크를 사용하여 문서를 업로드하십시오. 확인하는 동안 지연을 피하기 위해 필요한 정보가 명확하게 보이는지 확인하십시오.
추가 우려 사항, 질문 또는 의견이 있는 경우 주저하지 말고 고객 서비스 팀에 문의하십시오.
감사합니다,
플레이어 보호팀.
크레이즈플레이 카지노.
죄송합니다. 지금 완전히 속은 것 같습니다. 요점이 무엇입니까, 결제를 피하는 것입니다. 실제로 볼 수 있는 다른 방법이 없습니다. 아마도 내 은행으로 가지 않을 것입니다. 그러면 당연히 다른 옵션을 제공하겠습니다. 내 이익 320 € 딸의 계좌 또는 카지노 결제에도 사용한 비자 카드로 이미 확인되었습니다. 그렇지 않으면 은행에서 거부 한 것으로 알려진 돈을 이체하려고 시도하지 않았을 것입니다. 이것이 사실이 아니며, 지금 그러한 메일을 받는다면 죄송합니다. 여전히 결제가 회피되고 있다는 느낌이 들며 믿을 수 없습니다. 친애하는
RK*****
Hello Pavel, today I received this mail:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry, I feel totally fooled now, what's the point, you avoid the payments, there's really no other way to see it, supposedly it doesn't go to my bank, then of course I'll give you an alternative option, my profit 320 € on that I was already verified to transfer my daughter's account or to my visa card, which I also used for payments in the casino, otherwise they would not have tried to transfer the money, which my bank allegedly refused, my bank assures me that this is not true, and if I get such mails now, sorry, I still have the feeling that the payment is being shirked, unbelievable. best regards
RK*****
Hallo Pavel, heute habe ich diese Mail erhalten:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
Bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry ich fühle mich jetzt total verarscht,was soll das ,man drückt sich vor den Zahlungen, anders ist es echt nicht mehr zu sehen, angeblich geht es nicht an meine Bank, dann geb ich natürlich eine ausweich Möglichkeit ,mein Gewinn 320€ auf das Konto meiner Tochter zu überweisen oder auf meine visa Karte,die ich ja auch zu Zahlungen im Casino genutzt habe,verifiziert war ich ja schon,sonst hätten sie doch das Geld angeblich nicht versucht zu überweisen, was ja meine Bank angeblich abgelehnt hat,meine Bank versichert mir das dies nicht stimmt, und wenn ich jetzt solche Mails bekomme sorry da hab ich immer noch das gefühl das sich vor auszahlung gedrückt wird,unfassbar.liebe grüße
R.K*****
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