Crypto Loko Casino - 플레이어의 탈퇴 요청이 반복적으로 거부됩니다.

Withdrawals keep being refused as well as they removed $ from my withdrawal that wasn’t valid. If it has been I wouldn’t of been able to use those funds to add-on in tournaments. I received one response on June 19th that I followed up on several times with no reply. I let that go but my ID was approved for that withdrawal. I deposited funds again multiple times and won, now my withdrawal for 625 keeps getting kicked back. No reply from my emails to support, documents and help @crypto. The live chat is disabled as well.

Dear hec4653,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have passed the verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear hec4653,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.