CryptoRush Casino - 플레이어의 계정이 금지되었습니다.

Cryptorush banned account for no reason

I made a deposit on Cryptorush and played on it for a few days. In addition to playing in the casino, I also made bets. I was very happy because I was lucky and won a few bets, after which I decided to withdraw the funds to my wallet. AND WHAT DO YOU THINK HAPPENED? They blocked my account. At the moment I can't even log in to my account, any attempt to contact the support chat is blocked. The only time I got an answer was a standard bot response. I also suggested that they go through verification, but they don't have it. I didn't specify the amount because I don't remember. The money is blocked along with the account

Cryptorush забанив акаунт без причини

Я поповнив рахунок на Cryptorush і грав на ньому кілька днів. Крім гри в казино, я також робив ставки. Я був дуже щасливий, оскільки мені пощастило і я виграв кілька ставок, після чого я вирішив вивести кошти на свій гаманець. І ЩО, НА ВАШУ ДУМКУ, СТАЛОСЯ? Вони заблокували мій акаунт. На даний момент я не можу навіть увійти в свій обліковий запис, будь-яка спроба зв'язатися з чатом підтримки блокується. Єдиний раз, коли я отримав відповідь, була стандартна відповідь бота. Я також запропонував їм пройти верифікацію, але у них її немає. Суму не вказав так як не пам`'ятаю. Гроші заблоковані разом з аккаунтом

Dear denlinexzero,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CryptoRush Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did the casino inform you about the reason you were blocked via email or live chat?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the reply. I would like to add to my previous message that I found the deposit amount, which is 231.49 USD, and the amount I tried to withdraw after which the account was blocked, 1003.00 USD.

Answers to your questions:

1. I was at this casino for 14 days, after which the account was blocked. The account was blocked on 21.08.2024
2. All that I was told: We understand your concerns regarding your rejected withdrawal request. Our system has detected irregularities in your account, indicating your involvement of unfair advantage the exploitation of a fault, loophole or error in our or any third party's software used by You in connection with the Services (including in respect of any game), which violates our Terms and Conditions. For this reason, our internal team temporarily suspended your account for further review. Once the investigation is complete, you will be notified of the outcome.
3. I played slots and sports betting. I can't say which ones because my account login is deactivated.
4. No, I didn't use any bonuses.
5. Sent a message to the email about the deposit, withdrawal and will answer the question why the account was blocked

I would be very grateful for your consideration of this matter.

Дякую за відповідь. До свого минулого повідомлення хотів би додати що я знайшов суму депозиту, яка становить 231.49 USD та сума яку я намагався вивести після якої аккаунт заблокували 1003.00 USD.

Відповіді на ваші запитання:

1. На данному казино я був протягом 14 днів , після чого аккаунт було заблоковано. Аккаунт був заблокований 21.08.2024
2. Все що мені повідомили : We understand your concerns regarding your rejected withdrawal request. Our system has detected irregularities in your account, indicating your involvement of unfair advantage the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game), which violates our Terms and Conditions.For this reason, our internal team temporarily suspended your account for further review. Once the investigation is complete, you will be notified of the outcome.
3. Я грав в слоти та в ставки на спорт. Які саме не можу сказати так як вхід в аккаунт деактивовано.
4. Ні я не використовував бонуси
5. Відправив на почту повідомлення про депозит , вивід та відповіть на питання чого аккаунт заблоковано

Буду дуже вдячний за розгляд цієї справи

Thanks for the provided information.

When was the last time you were in contact with the casino regarding the issue?

Is there any recent communication between you and the casino trying to discuss the issue?

Please share any such information with me at tomas@casino.guru