CryptoWild Casino - 플레이어의 탈퇴 요청은 지속적으로 거부됩니다.

I deposited my money and won I have 9.9mbtc and they just keep rejecting my withdraw and I have not received and responses from them they suck and are lyers

Dear Timbolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, without verifying your account, you won’t be entitled to any withdrawals.

When was the last time you requested a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Hello and thank you. ok so i have not got a response at all so if I do need something else to provide they are not letting me know or informing me on what to do. I am going to provide some screen shots for more clarity on withdraw time date and rejection time and dates and deposits

Dear Timbolo,

I contacted live support and received the following recommendation regarding the verification of your account: Have you uploaded the document required for verification in your casino profile or have you submitted them via email? Were your documents accepted? Please let me know.

Dear Timbolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.