Cyber.bet Casino - 플레이어의 계정 폐쇄 요청은 무시됩니다.

The casino refuses to close my account. I have requested multiple times for it to be closed, and they pretend they are unaware of my requests. I have sent emails, opened tickets on the live chat, and they do not respond.

O cassino se recusa a fechar minha conta, já foi solicitada várias vezes o fechamento da mesma e eles fingem que não estão sabendo. Já enviei emails, abri bilhetes no chat ao vivo e eles não respondem.

Dear rafaelsanchesdepieri,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cyber.bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a reason why you wish to close your account in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The reasons are:

1 - Withdrawals are taking longer

2 - live support no longer exists

3 - they don't respond to emails

4 - open tickets are not responded to

Unfortunately, I don't have the requested conversations because they don't respond, the support is practically useless and the conversations are not recorded.

Os motivos são:

1 - As retiradas estão mais demoradas

2 - o suporte ao vivo não existe mais

3 - eles não respondem os emails

4 - não respondem os tickets abertos

Infelizmente, não tenho as conversas solicitadas pois eles não respondem, o suporte é praticamente inútil e as conversas não estão gravadas.

Thanks for the explanation.

Would unsubscribing from the casino marketing communication and stopping the use of the website be a valid solution for you?

I'll await your reply.

Okay. That's fine with me.

Ok. Por mim tudo bem.

Please let me know if your efforts were successful, or if there is anything else I might assist you with regarding your complaint.

The casino closed its activities in Brazil, therefore, my account must have been closed along with all the others in my country!!!

O cassino encerrou suas atividades no Brasil, portanto, minha conta deve ter sido encerrada junto com todas as outras do meu pa´ís!!!

Dear rafaelsanchesdepieri,

Since your account has been closed as per your wishes, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru