Cybercasino3077 - 플레이어가 자신의 신원을 확인하는 데 문제가 있습니다.

Hi I have tryed to get my account verified sent id 7 times so I can't withdraw they ignore all emails its a real scam site takes your money but does not verify your account so u can withdraw go to better sites like crazy stars 100 percent better this site gets a rating of 1 out of 10 steer clear for your own good

Dear Mark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

I checked the casino’s T&Cs (https://cybercasino3077.com/templates/company/terms_and_conditions) and I found this:

"V. VERIFICATION OF YOUR IDENTITY (KYC)/ MONEY LAUNDERING

Account must be activated through the Welcome email and KYC verified by uploading the following documents:

• Coloured Photocopy/Picture of your ID card, Passport or Driver's License. We need to see your full name, D.O.B and Expiry Date;
• Real-time photo ( "selfie" ) while holding the front and back sides of the document you chose, under your chin;
• Coloured Photocopy/Picture/Screenshot of a recent Utility bill / Bank statement (no older than 3 months) showing the issue date, your name, address and the company logo;

To upload the documents, please log into your cybercasino3077 account and go to My Account > Profile Details > ID Documents. Under "Upload new Documents" you can choose the file with the necessary documentation to upload. Alternatively you can send an email to support@cybercasino3077.com"

Could you please indicate whether your ID is the only document that hasn’t been approved? Did you provide the rest of the required documents? I am asking because in your initial message you mention problems with your ID only, so I want to make sure that the rest of the documents were approved.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.