Digits7 Casino - 플레이어의 탈퇴가 지연됩니다.

I am fully verifies through inclave, plus I sent in my ID documents. I requested a wire transfer. When I asked about my withdrawal the first time they told me to send my bitcoin adress I sent that through email and chat. No one is responding to me emails. No one in the chat can do anything other than send note to finance team. My withdrawal request for $1100 is still sitting in my casino account. As of 7/9/23. I deposited $34 using a 150% no rules bonus on 6/3/23. Winnings were requested on 6/7/23

Dear Onelove8388,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past? Did the casino indicate why your withdrawal is delayed at any time?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Onelove8388,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.