Doggo Casino - 플레이어의 보증금이 그의 계정에 입금된 적이 없습니다.

I deposited £20 which left my bank but didn't show up in my account I got in contact with support &was told I would receive it back in my bank 5-7 days time .10 days later still no money

Dear Kerryman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Kerryman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

All I kept getting from them was them moving the goalposts with e-mails at 2&3 o'clock in the morning,I got so fed up with it all I told them to keep the money as it was obvious that I was never going to get it back

Thank you for your reply, Kerryman. Do I understand correctly that you are no longer interested in resolving this case? Should we close the complaint?

Considering you were of no help whatsoever you can do what you want

Kerryman, please note that I advised you on what you need to do, and I believe that a piece of advice is also a form of help. We don't think that your complaint is unjustified, we just need to follow our company policy and without your cooperation, it is unfortunately difficult for us to proceed with a case like this.

Since it seems that you are no longer interested in our help, we will now close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.