DrakeBet Casino - 플레이어의 자체 제외 요청이 무시되었습니다.

This casino lured me in with some promo to join. However, after joining this time I saw very quickly that it is an illegal operating casino in the Netherlands so I requested a permanent self exclusion.

Until now this request has not been honored as expected. And I made a screenshot of my last chat with them to provide proof they are ignorant.

This complaint should also serve as a immediate warning to others to avoid the casino 😉

Dear Youssf,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances (after the cooling off period, and this cannot be done for players who are addicted/with a gambling problem).

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.f@casino.guru. Moreover, please bear in mind that we are able to help players close their account only if they suffer from gambling addiction.

Thank you very much in advance.

Best regards,

Veronika

Hello Veronika, This is the email I sent them. Please make sure that it is set on private and not public!

I have also reached out various times to them asking for a permanent closure as they are illegal (and back then I was on a Dutch CRUKS system when I joined). But the casino prefers to keep my account open hoping that I might give them some money to win from me.

Thank you for providing the screenshot.

Please note that we can assist players with account closure only if they explicitly state that they wish to self-exclude due to gambling addiction. Unfortunately, we do not handle matters related to licensing regulations and policies.

When requesting self-exclusion, it's important to clearly state the reason for your request and specify the desired time period. Additionally, when submitting your self-exclusion request, please ensure the email subject is marked clearly, as casino support receives numerous requests daily. A well-marked subject line will help ensure that your request is processed as quickly as possible.

Here's an example of a self-exclusion request:

Email subject: Self-exclusion due to gambling addiction

Player’s information:

First name:

Last name:

Date of Birth:

Casino login:

Email address:

"Greetings [Casino Name],

I am writing to request an immediate self-exclusion from this casino and to stop receiving any gambling-related marketing materials for a minimum period of [xxx months/years] (or lifetime).

The reason for this decision is gambling addiction. I acknowledge that I will not be able to reverse this self-exclusion during the specified period, and the self-exclusion cannot be lifted before the end of the agreed period."

If you are seeking to close your account due to gambling issues, please use the template above, send it to the casino at info@drakebet.com, and include my email address veronika.f@casino.guru as a CC.

Thank you for your understanding and cooperation.

Hello Veronika,

Will do! However, it is nice to know that I complied with their T&C but they prefer to ignore.

So far no reply from Drakebet...

Thank you for your email. However, you have not used the template I gave you. Please try sending the email one more time and specify gambling addiction in the text of your email as well, not only in the Subject.