Easy Casino - 플레이어는 상금을 인출하기 위해 고군분투하고 있습니다.

I topped up the account with UAH 500 + UAH 75 commission, and won UAH 10,600, and I cannot withdraw this winnings, when I perform withdrawal actions, the site tells me to contact support, and support does not work on this site

Я поповнив рахунок на 500 грн + комісія 75 грн, і виграв 10600 грн, і даний виграш я не можу вивести, при виконі дій виведення коштів, сайт повідомляє аби я звернувся до підтримки, а на даному сайти підтримка не працює

Dear sasaekimov,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please be aware this casino demands numerous fabricated charges to be paid for their services. However, regardless of payments received for processing, verifying, or unblocking, withdrawals are still not carried out.

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Nevertheless, please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

Moreover, after checking the terms and conditions, we understood that Ukraine is even listed as restricted jurisdiction, and you should never be allowed to create an account in the first place.  

"For legal reasons, we do not accept players from the following countries: USA, Ukraine, Iran, North Korea, Sudan and Syria. Persons residing or located in the territory of these countries are not allowed to open accounts or deposit funds on the Site. Changes are possible in the list of jurisdictions, and they can be made by the Company without prior notice to the players. You agree that you will not open an account or transfer funds to it while in the territory of one of the jurisdictions listed above."

As the last resort, we can recommend you contact the following website https://mychargeback.com/ to request a chargeback of your deposited funds.

Looking forward to hearing from you.

Best regards,

Petronela

Dear sasaekimov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Of course, thanks, but this is not a solution for me to receive my winnings, let alone receive the funds that I am all for playing on this platform

Звісно дякую, але це не рішення для того аби я отримав свій виграш, не говорячи про те аби отримати кошти які я всі для того аби грати на даній платформі

I fully understand this is not a solution for you. Unfortunately, there's not much we can do. This Casino is not a legit one and you fell for a scam.

I'm sorry we couldn't be of more help. We have tried to contact the casino several times to give them a chance to react. Sadly, there has been no reply at all. The least we could do is issue a warning for the casino and lower their rating to a minimum.

Since this casino is a scam and we received no reaction from their side, we close this and all the previous and future complaints as unresolved.