Efbet Casino BG - 검증 오류로 인해 플레이어의 출금이 지연되고 있습니다.

hello casino efbet does not respond to messages online chat does not work. I was a verified player before I wanted to withdraw money today when trying to withdraw money there was an error about verification but no one responds to the message help me

Dear Rustamjan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Efbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot with the verification status of your player's account?
• Could you please share a screenshot of what happens when attempting to withdraw with the error message visible?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• When was the last time you were in contact with casino support and what did you discuss?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

the casino is not responding here are some screenshots of the computer

Thanks for your reply and explanation of the situation.

• Could you please share which payment method you used to deposit in the casino?
• Were you able to submit proof of ownership of this method to the casino since your last reply?
• Were you able to contact casino support since your last reply?

Yes they know I sent a screenshot of the deposit method transaction, I made a deposit with cryptocurrency, they asked for photo verification I sent a photo I've been waiting for confirmation for a week

Thanks for your reply.

Have you received a response regarding the verification of your documents since your last reply?

Please inform me about any further developments.

Dear Rustamjan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.