Efbet Casino BG - 플레이어는 상금을 인출하는 데 어려움을 겪습니다.

Hello, I won a large sum in poker, then I received a notification that I was blocked, I can't withdraw, some errors, I am a verified player, I once had problems with this casino, but I decided to help get my money back

I didn't take any bonuses

Dear Arm009,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Efbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you can log in to your account, but the option to request a withdrawal is blocked to you?
• Is it possible for you to check your bonus history page and share a screenshot confirming you didn't activate any bonus?
• When was the last time you were in contact with casino support and what did you discuss?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I sent you screenshots, "the casino doesn't respond in the live chat at all, no one, a couple of hours ago I made a withdrawal and am waiting,,, as if the casino is abandoned and there is no one except the players

Thanks for your email and reply.

• Did the casino respond to you since your last post?
• Have you received any justification for delayed or canceled withdrawals?
• Could you please share screenshots from your bonus history tab?

The casino made my withdrawal, thank you

Казино сделала мой вывод , спасибо

Dear Arm009,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru