EgoCasino - 플레이어의 탈퇴가 지연되었습니다.

I have registracion in this casino for 1 year and everytime I must wait some days for withdraws, but this time I wait over 2 weeks... I put withdraw request by Neteller on 28.01.2022 and they still not send my money... I am verified and I have many withdraws before this.

Dear LinkinPark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you used Neteller as your withdrawal method before with your previous withdrawals?

Could you please clarify what is the status of your withdrawal, please? Is it pending or processed?

Have you tried discussing this issue with the casino directly? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

My withdraw is pending. I write couple of times on live chat and they only says me to wait.. Sorry, but I don't have copy of that chats.

Thank you very much LinkinPark for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, LinkinPark,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite EgoCasino's representative to join this conversation and participate in the resolution of this complaint.

Dear EgoCasino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can the player expect the payment?

Thank you in advance for providing the information.

Dear LinkinPark,

The wirhdrawal request has been processed by the finance department.

Best Regards,

EgoCasino.

Thank you, EgoCasino, for the update.

Dear LinkinPark,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Yes, I received my money

Thank you very much, LinkinPark, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, EgoCasino Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru