Euro Palace Casino - 플레이어의 출금이 지연되었습니다.

i was fully verified on march 21st by this casino and still have no paid me even tho i have been on chat numerous times and been told they will release my funds, but here we are 1 month later

Dear Smoochiejr69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play?
• When was the last time the casino communicated with you regarding the delay in the processing of your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

yes it was with a bonus, no ive never made a withdrawal before... i won playing slots... chat keeps tlling me theyll contact me about my withdrawal and will come soon, but they never email me..i last spoke with them yesterday.... i have already received an email march 24th about my account being verified so i dont understand the issue

Could you please send me a link or a screenshot of the bonus you activated and played with? Was it a no-deposit (free) bonus or a deposit bonus?

Also, I would appreciate it if you could forward me your most recent communication with the casino regarding the delay in processing your payments at veronika.f@casino.guru. Alternatively, you may post screenshots here.