Explosino Casino - 플레이어의 출금이 중단되었습니다.

I played in this casino last year and was lucky to win a lot of money. At first casino paid 1 withdrawal every 2-3 weeks since maximum withdrawal amount for Ecopayz was 500 EUR. Later once every 1-2 month. Never the less I received 5 withdrawals. After that I waited a couple of months in vain and finally contacted LCB service to help me. They helped me to contact the casino representative and casino even paid another part in bitcoin. Casino representative promised that the rest should be paid in a week but after another month of waiting the money is not paid.. Maybe with your help I can solve this problem.

Dear JJ83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how much was the initial amount, which has been approved by the casino and subsequently split into several installments? Do I understand correctly that €465 is the remaining disputed amount?

If there’s any relevant communication, please forward it along with any supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ladyinred21,

We are sorry for the delay. The withdrawal request will be processed as soon as possible.

Best Regards,

Explosino.

Thank you very much, Explosino Casino team, for your assistance.

Dear JJ83,

Could you please inform us as soon as you receive the remaining payment? Looking forward to hearing from you.

Still waiting for my money. I will inform you when there are any news.

I fully understand your frustration, JJ83. I will set the timer for additional 5 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear JJ83,

Have there been any developments since our last conversation?

No, nothing changed. I am still waiting for the money

Thank you very much, JJ83, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello JJ83!

I will take care of your complaint from now on. I would like to ask representatives of

Explosino Casino to comment if there has been any development with this withdrawal issue.

We would like to ask the Explosino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Tomas,

Now I will send a question to the finance department when the payment of funds will be made.

Best Regards,

Explosino.

Hello all,

I apologize for the late reply. Thanks to Explosino casino for your reply. Do you have any news about the JJ83's withdrawal?

I am still waiting for the money

Hello, has there been any progress with JJ83's withdrawal?

Still waiting. Nothing new.

We would like to ask Explosino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Tomas,

The withdrawal request has been processed. We apologize for the delays.

Best Regards,

Explosino.

Thanks to Explosino Casino for your reply.

JJ83, I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Awesome news, JJ83! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.