FEZbet Casino - 플레이어가 상금을 인출하는 데 어려움을 겪고 있습니다.

Dear Ladies and Gentlemen,

I made a payout of 203 euros from the provider fezbet on May 2nd.

To date, my deposit is pending and I am being held up by the support that I should be patient and that it will take 3-5 working days for processing. But it's been 8 days now and still nothing. I would be very grateful if you could help me

Kind regards

Amine F****

Sehr geehrte Damen und Herren,

ich habe am 2.5 eine Auszahlung in Höhe von 203 Euro getätigt beim Anbieter fezbet.

Bis heute ist meine Anzahlung anstehend und ich werde beim support hingehalten das ich mich gedulden soll und es 3-5 Werktage für die Bearbeitung dauert. Sind aber jetzt schon 8 Tage und es tut sich immer noch nichts. Ich wäre sehr dankbar wenn sie mir helfen könnten

Mit freundlichen Grüßen

Amin F****

Dear Amin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thanks then I'll wait

Danke dann warte ich mal

Thank you very much, Amin, for your understanding. I will check back with you on Monday.

Money came in today.

Thank you for your effort.

Can definitely recommend you.

Geld ist heute eingegangen.

Vielen dank für ihr bemühen.

Kann euch auf jeden Fall weiter empfehlen.

Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Amin, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru