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Casinondoesnt want to pay me my withdrawal with no reason. Chat is not helping they keep saying just to wait

Dear Zac,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Could you please advise how many days ago you have requested your withdrawal? Thank you in advance for your reply.

Best regards,

Petronela

Arround one week

Dear Zac,

I will set the timer for 7 days and if you don’t receive your winnings by then, please, let us know and we will intervene. Thank you in advance for your reply and patience.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Ok thanks

Dear Zac,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.