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How come suddenly I can't play any NetEnt roulette games?? Every time I click on a NetEnt game a box pops up saying "Connection lost, reload game" nothing changes that. I have logged out and back in, tried on different days, rebooted my computer, nothing works. Is there a problem with NetEnt itself or is it me?? I can play any of the other games.

BTW I am talking about here on Guru site.

Could you please provide a screenshot of it whenever you will experience this issue again? So we can see which game are you trying to play and also what kind of pop up it is. We will wait for your reply and then hopefully we'll be able to fix it, if it still appears.

Sure Romi, here it is. It says to refresh the game, but each time hit the refresh button the same box keeps popping up.

Thank you for the screenshot. I will pass it on, so they can have a look at what is going on. Will let you know.

Hello, its currently problem from NetEnt side. We will keep tracking it.

ok, thank you both.

Ludado leaves the game. Dog!!!!

Ludado deja el juego. Perro!!!!

No problem at all, hopefully it'll get fixed soon.

Helloo everybody. Are this problem still continue? Or only for me? I cant play roulette games from NETENT

Hi, is it showing you the same error as the player who shared his screenshot before? Or is there some other problem? Just let me know and I'll try to check if this situation still persists.

Hi Jaro, i dont know why but i cant share any images from gallery, in my screen saying this :

Something went wrong during loading the game.

Please try again later or select a different game.

TRY AGAIN

for the information im playing from iphone, never tried laptop before.

I asked Juraj about it and he said that games from this provider have long been problematic and that he will look into it so when I have an answer, I will let you know.🙂

Thanks for your kind, today im tried different site and from laptop. It worked. Thank you very much

But i have one more question as a newbie , is this games have same RTP, win rate in all sites, Or changing site by site???? Its possible to, site owners change game’s api or something like that for the decreasing any provider’s games RTP rate or winrate?

As for your question, the RTP does not have to agree with the one in the casinos. Some game providers give casinos the option to choose from multiple options. That's why I would always ask the casino if it's not highlighted in the slot and you're interested in what their RTP is. Casinos can't just arbitrarily change the RTP at any time. 🙂

Jara thanks for your kindness, I guess I didn't explain myself properly. Can the winning rate of a game on one online casino site be different from the winning rate on another site? From what I've heard, the commission of casinos in the Middle East is 30%, while the commission of casinos in Europe and America is 20%. I can explain myself exactly like this, for example, can the money that a NetEnt game earns the player be 100 dollars on site A, while it is 80 on site B? So what I want to understand is, can any licensed casino site intentionally make any player lose?

I don't think a casino can do that unless it's a scam and they have fake games. It would lose the casino's reputation and license if it was found out because no license allows it. Slots and the result is decided by RNG, so while somewhere you can have more wins on the same slot somewhere else you can have less, but that doesn't necessarily mean that the casino is doing it on purpose to make the player lose.