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Today I was playing I won at a live then I had a reload bonus and I was playing the slot machine luck wanted I had won 400 euros then all of a sudden I found myself with 100 euros on the balance and 300 euros disappeared they say that I played the bonus but it's not true they have cancelled out my winnings luckily I managed to screen everything tomorrow morning I will go to the police because 300 euros were stolen from me

Oggi stavo giocando ho vinto ad un live poi avevo un bonus di ricarica e stavo giocando alla slot fortuna voleva che ero arrivato a vincere 400 euro poi tutto du tratto mi sono trovato con 100 euro sul saldo e 300 euro spariti loro dicono che ho giocato il bonus ma non è vero loro mi hanno azzerato la vincita per fortuna sono riuscito a fare lo screening di tutto domani mattina andrò alla polizia perché mi sono stati rubati 300 euro

Hello, I'm sorry for the situation you're in. 

I would like to start by asking what casino you played at? Next would be if you could show me what bonus you played with. Didn't it have a maximum cashout? This is quite common and it happens that when you complete a bonus, the casino only lets you withdraw what you can realistically withdraw.

But it can be different, so that's why I'm asking and I'll wait for the answer.