내 생년월일 오류

Hello, I created an account at an online casino and when I created it, unfortunately I entered my date of birth wrong and now I want to withdraw my money and the page does not let me withdraw without verifying my ID. I spoke to customer service and their response is always the same. I don't know what to do. They won't let me withdraw my money.

Hola cree una cuenta en un casino online y al momento de crearla lamentablemente puse mal mi fecha de nacimiento y ahora quiero retirar mi dinero y la pagina no me deja retirar sin verificar mi dni hable al servicio al cliente y la respuesta de ellos es siempre la misma no se que hacer no le dejan retirar mi dinero

Hello, first of all I would like to know what casino we are talking about.

Next, I would follow up with the fact that if you have to verify with ID, that is probably the best and easiest in this case because you won't be able to withdraw without going through this process. 

So what is the problem with verifying yourself?

Hello, thank you for answering. Well, the problem is that when I created the account, I entered the wrong number for my date of birth and when I verified the account, it says error. I have already contacted customer service and they ignore me. I understand that their policies are that I cannot modify the date, but since they cannot help in any other way, I am very disappointed.

Hola gracias por responder bueno el problema es que al momento de crear la cuenta intruje un numero mal en mi fecha de nacimiento y al momento de verificar la cuenta me dice error. ya contacte con servicio al cliente y me ignoran entiendo que sus politicas que no puedan modificar la fecha pero como no pueden ayudar de otra forma la verdad estoy muy decepcionado

The truth is I'm desperate, I try to look for cases similar to mine but I can't find them anywhere, can't the casino simply return my initial deposited money?

La verdad estoy desesperado intento buscar casos similares al mio pero no encuentro en ningún lado, el casino no puede simplememte regresarme mi dinero depositado inicial?

In that case, when you alert them to the fact that a mistake has been made, I'm surprised they ignore you. Anyway, I'll ask again, can I know what casino we're talking about? If this continues, I would recommend that you open a complaint and we will try to help you if possible. 

I don't know if it would be possible to return the deposit, because the casino hasn't said anything based on what you say, so we don't really know any relevant information.