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Good day

I have a problem with the Rollbit house, on July 17 they arbitrarily chose to close my game account with a balance of approximately 10,000 dollars, they did this after requesting a lot of information from me, which I gave them in a correct and timely manner. Among the information that they requested, they asked me for KYC verification, which was carried out satisfactorily, they also asked me for the origin of the funds that I deposited in the account, which are approximately 14,000 dollars. Their response is that my account was permanently blocked and that I lost my funds. Please I need help those funds are my life savings and I don't get any response from them.

thank you

Buen día

tengo un problema con la casa Rollbit, el dia 17 de julio optaron arbitrariamente por cerrar mi cuenta de juego con un saldo aproximado a 10.000 dolares, esto lo hicieron despues de solicitarme mucha informacion la cual les brinde de manera correcta y oportuna. Entre la informacion que me solicitaron me pedian verificacion KYC la cual se realizo satisfactoriamente tambien me solicitaron el origen de los fondos que deposite en la cuenta los cuales son aproximadamente 14.000 dolares esta informacion tambien se las envie e inclusive me solicitaron compartir pantalla de mi cuenta de juego y de mi exchange del cual debia demostrar que los fondos salieron de mi cuenta. La respuesta de ellos es que mi cuenta quedaba permanentemente bloqueada y que perdia mis fondos. Por favor necesito ayuda esos fondos son los ahorros de toda mi vida y no obtengo respuesta alguna de ellos.

gracias

Hey. So, do I understand correctly that the casino gave you no reason why they closed your account ? I find this situation strange since you describe that the KYC went fine. Have you ever made a withdrawal at this casino ? 

Regarding your situation, I would advise you to file a complaint as the casino has not given you any reasonable explanation why they closed your account and took your winnings. However, I have seen that the casino has cooperated to resolve complaints in the past, so I hope that this will be the case here as well. As far as filing a complaint is concerned, all you have to do is click on the following link and you can open it here: https://es.casino.guru/quejas 

I have also attached a link to a guide for you that might contain useful information about complaints: https://es.casino.guru/instrucciones-resolucion-quejas

If there is anything unclear, you can write to us on the forum and we will try to help you. 

Hopefully your case will be solved and you will get your life savings back. 

If possible, please update us on your situation. I wish you good luck. ☘

Hello good morning,

the casino answers me:

Your account is permanently banned for KYC circumvention and sportsbook abuse.

kind regards

The Rollbit Team

pacho

Rollbit.

but at no time did he refuse to do the KYC, it even went ok and then they asked me for a video call where I had to share the screen of my game account and the origin of the funds, which I did correctly. but even so they disabled my account and they did not withdraw my funds

Hola buen dia,

el casino me responde:

Your account is permanently banned for KYC circumvention and sportsbook abuse.

kind regards

The Rollbit Team

pacho

Rollbit.

pero en ningún momento se negó hacer el KYC, inclusive salió ok y después me solicitaron video llamada donde debía compartirles pantalla de mi cuenta de juego y de el origen de los fondos, lo cual lo relice correctamente. pero aun asi me deshabilitaron la cuenta y no me realizaron el retiro de mis fondos

Hmm, that seems strange to me, since you say that you passed KYC without any problems, where you had to take a video call. Did you try asking the casino what exactly is a KYC circumvention or what exactly did you violate? 

I saw that you filed a complaint, which is the right thing to do in this case. Kristina will be expecting an update so we can move forward and try to help you. 

I hope this is just a misunderstanding, and that everything will be resolved fairly. 

Rollbit is very unfair to players. KYC passed it and also closed my account and deducted the credit of my account. It is very bad in nature and very dishonest. This kind of company is simply a robber.

Sorry that you found yourself in this situation, and that we won't be able to help you sort it out. We don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Please try those out, to see if there could be something done.