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Hello, everyone,

I won over €2,000 playing volcanic vegas but don't want to cash out because they want proof of income. However, I am a student and receive money from my parents. If you have any questions, you will be told that you need this proof. But the money is rightfully mys.

Kind regards

Hallo zusammen,

ich habe bei vulkan vegas über 2.000€ gewonnen aber wollen nicht auszahlen, weil sie ein Einkommensnachweis wollen. Ich bin allerdings Student und bekomme Geld von meinen Eltern. Bei Rückfragen wird gesagt man brauche diesen Nachweis. Das Geld steht mir rechtmäßig aber doch zu.

mfg

Hello Frank123,

firstly I would like to know which casino we are talking about now, can you share the link, please? There are dozens of casinos with "vulcan" in their name, sadly I didn't find any Volcanic Vegas.

Allow me to say, that the proof of income is an essential document that is necessary for completing the KYC (know your customer) verification, just say the casino needs to prove that the money you deposit truly belonged to you and also that the payment method is associated to you. You see, there is an AML (anti-money-loundering) rule, that serves to protect casinos from participating in fraudulent transactions commonly known as money laundering.

You can learn more in this thread.

Normally, the casino's Terms & Conditions state which documents you are supposed to provide during the KYC procedure. This is a document I find very hard to replace with another option, sadly.

May I know what payment option you used for the deposit, please?

The casino is called ,, Vulkan Vegas, there is only one.

My only concern is that if you only have a small additional income as a student, you are still entitled to the money you have won, so please.

Das Casino heißt ,, Vulkan Vegas,, das gibt es nur einmal.

Es geht mir nur darum, dass wenn man nur ein geringes Nebeneinkommen als student hat, mit doch trotzdem das gewonnen Geld zusteht also bitte.

Payment method was bank transfer

can therefore not be money laundering for that reason alone

Zahlungsmethode war banküberweisung

kann also alleine deswegen schon keine geldwäsche sein

Hello, thank's for the casino's name.

Are you going to submit the withdrawal? Otherwise, your concern does not make any sense, I'd say.

I'm sure that the casino will advise you about what and why is necessary to be eligible for cash out.

There is no issue with you being the student, the problem could arise if you can't prove that you deposited your own money with the payment option associated with you.

That's all that matters.

I'm sorry but this is not a question of the payment option.

Simply put: It's about proving that you have not used someone's else payment method or money.

I believe I explained already, so feel free to ask the casino's support about how the "KYC" procedure works and how you can pass it.

Let me know how it goes.

Hello,

is there any progress I wonder?