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Hello I created an account on mystake.eu I can't withdraw my funds because I can't download my bank statement in pdf but only on paper, it is possible to send the opening contract of my debit card where I made the deposits as proof alternative?

Buongiorno ho creato un account su mystake.eu non riesco a prelevare i miei fondi perché non riesco a scaricare in pdf ma soltanto cartacea il mio estratto conto, è possibile mandare il contratto di apertura della mia carta di debito dove ho effettuato i depositi come prova alternativa?

Sure of your answer, thank you in advance

Sicuro di una vostra risposta vi ringrazio anticipatamente

Hi, the best way is to first ask the casino what they will require from you as an alternative and then go by that. You might be wasting your time on something they won't accept finally. That's why be sure to check with the casino first and follow their instructions. If you have a bank statement only in paper form, wouldn't be possible to simply scan it and save it in pdf format? Or you can call to the bank and ask them what options are available. Please, let us know later, how it goes. 🙂

Unfortunately mystake only accepts unscanned pdf bank statements, I have just left the bank and can only provide it to me in paper form. I tried asking if they would accept my opening contract as proof but they don't accept

Purtroppo mystake accetta soltanto estratto conto formato pdf non scansionato , io sono appena uscito dalla banca e può fornirmelo soltanto cartaceo. Ho provato a chiedere se avrebbero accettato il mio contratto di apertura come prova ma non accettano

Regardless of what Magda wrote previously, even though she is correct, I would try to scan the document into the .pdfformat. as the last resort option.

If there is no other way, you can hardly make it another way, so I guess it's worth trying.

The other option, however, can be internet banking, if you use it. I can create various documents in .pdf format there. Alternatively, I get a monthly summary right into my mailbox, the first side showing my full name and permanent address, as well as the bank address and credentials. Would this help? I'd ask the casino to be sure.