Betway.bet.ar 러그가 일요일부터 오프라인으로 전환되었나요?

Betway Argentina had announced its departure from the Argentine market, for April 9, but it seems that they went ahead of time and the site no longer loads, the domain expired in February and they do not respond to contact emails or KYC, it would have a balance of USD50 like this I'm not going bankrupt, but it makes me very angry that they disappear like this, does anyone know anything?!?!

Betway Argentina habia anunciado su salida del mercado Argentino, para el 9 de Abril, pero parece que se adelantaron y el sitio ya no carga, el dominio expiro en Febrero y no responden a los mails de contaccto ni KYC, tendria un saldo de USD50 asi que no voy a la quiebra, pero me da mucha rabia que desaparezcan asi, alguien sabe algo?!?!

Hi. Thank you for this information. I will check this out with our data team ASAP, and will let you know what can be done in this case. I do understand this must be an unpleasant situation, and I hope our team will be able to help you out.

Our data team has checked the site, where it was actually stated they were under maintenance. Let us know please, if it's already working when you check it. Also we will prepare the full review on it, here on our site, so thank you for it.🙂

Hello Romi, thank you very much for your help, although the site is now operational, it still does not allow withdrawals even though I have already passed the KYC and sent the address documents, I will try to contact support again, greetings.

Hola Romi, muchas gracias por tu ayuda, si bien el sitio ahora esta en funcionamiento, todavia no permite retiros por mas que ya pase el KYC y envie los documentos de direccion, voy a intentar comunicarme con soporte nuevamente, saludos.

Hey, what seems to be the problem with the withdrawals please ? Did the casino tell you any reason why it is not possible, since you are already verified ? 

I think contacting support is a good step, so when you find out more information let us know what they told you. 👍

Hello Jaro, of course I tried all the available support means of communication, the chat does not connect, it redirects to the static home, there are no telephone numbers, the email responds that they are no longer providing email support to support@betway.com , screenshot attached:

And that page in the link is static FAQs, there is no way to contact or open a ticket.

The withdrawals give me this result:

And on mobile:

So in summary, the site is online now, but adrift, they don't answer emails, there is no chat, it doesn't allow withdrawals. For a brand like Betway to leave a subsidiary in this state seems unprofessional.

I have already contacted the local gaming authorities to see what the legal route is.

Hola Jaro, claro intente todos los medios de comunicacion de soporte disponibles, el chat no conecta, redirecciona a la home estatica, no hay telefonos, el email responde que ya no estan dando soporte por email a support@betway.com, adjunto screenshot:

Y esa pagina del link es de FAQs estaticas, no hay manera de contactarse o abrir un ticket.

Los retiros me dan este resultado:

Y en movil:

Asi que en resumen, el sitio esta online ahora, pero a la deriva, no contestan los emails, no hay chat, no permite retiros. Para una marca como Betway dejar una filial en este estado parece poco profesional.

Ya me comunique con las autoridades de juego locales para ver cual es la via juridica.

Thank you for your reply. I was thinking of recommending a complaint with us, but we give the casinos 14 full days to sort everything out regarding the withdrawal. Then our team would intervene and try to contact the casino and help you. 

As for you taking it further and contacting the authorities, could you let us know what you found out ? I think it might help potential future players. 

Anyway, I hope everything will be sorted out and turn out well. I will keep my fingers crossed.

Thanks Jaro, in Argentina there are gaming regulatory entities at the national, provincial and city of Buenos Aires level, I contacted the provincial authorities but in this particular case it would be better to go through the lottery side of the city of Buenos Aires, CABA, where operates this casino.

I still have no response or possibility of extraction from betway.

Gracias Jaro, en argentina hay entes reguladores del juego a nivel nacional provincial y de la ciudad de buenos aires, yo contacte las autoridades provinciales pero en este caso en particular convendria ir por el lado de loteria de la ciudad de buenos aires, CABA, donde opera este casino.

Sigo sin respuesta ni posibilidad de extraccion por parte de betway.

I see that you have it quite divided into some stages in your country. Of course, if you would like to get some help from us, then feel free to file a complaint. 

Anyway, I'll be curious to see how your whole situation develops and if you have any news, let me know. 

I will be here. 👍