Instant Casino - 일반 토론 (11 페이지)

Hello,

Lodging the complaint is a worthwhile call, and I thank you for taking that step. Well, in the past this casino chose a "no response" policy on several occasions, so I sincerely hope we won't see that again! Its Safety Index is literally falling apart, however, so I will be honest: happy ending would, in my opinion, be kind of a miracle. 🙁

I wish I was wrong, because I understand how frustrating this situation feels.

Well, we shall see!

But I've noticed that they've been responding positively lately. They even emailed me a deadline where they'll confirm the exact refund (with the cents attached).

Però ho visto che ultimamente sta rispondendo anche positivamente. Mi hanno indicato via mail anche una data massima dove confermano il rimborso preciso (con centesimi annessi)

This is definitely a good sign. The pattern I mentioned was spotted in the other players' complaints, so I really hope we are about to see significant changes.

In your experience, does this email seem trustworthy to you? Because if they didn't want to pay me, there wouldn't be any point in sending me this communication. What do you think?

Secondo la tua esperienza, questa mail a te sembra affidabile? Perché in caso non volesse pagarmi, non avrebbe senso mandarmi questa comunicazione. Tu che dici?

On TrustPilot, they've now publicly responded like this. What do you think? Honestly.



Su TrustPilot, pubblicamente, hanno risposto ora così. Cosa ne pensi? Onestamente.



I'd say both texts are very well versed and sound reassuring. I understand my comparison with the unresolved complaint is disturbing. Perhaps I am taking the unresolved complaints and the Casino Safety Index too seriously.

In my opinion, we shall see in the next 30 days.

They have been processing refunds. I got mine too. Just be patient.

Hi! Can you tell us more, please? Are you talking about manual refunds, like mine? How long did you wait?

Ciao! Puoi dirci di più perfavore? Parli di rimborsi manuali, come il mio? Quanto tempo hai aspettato?

Mine was received the same day it was processed. But it was not as much as yours so that’s probably why they did it manually.

But I read your review where you said this casino is a scam. I don't understand, I'm a little confused. I also read an unresolved complaint from you several months ago. Now you mention a refund received the same day you requested it.

Io però ho letto la tua recensione dove dici che questo Casinò è una truffa. Non capisco, sono un po' confuso. Ho letto anche un reclamo sempre da parte tua, irrisolto, di diversi mesi fa. Ora parli di un rimborso ricevuto lo stesso giorno in cui l'hai richiesto

No, once my refund was confirmed, i received it the same day. Getting them to refund me took way longer

Infatti, leggo la tua recensione che dice:

This casino, owned by Christiana Georgiou from Kallis&Kallis is the most scamming company I’ve ever dealt with. For 7 months they have promised to refund me after I filed complaints but still no money is received. All of a sudden they tell me a refund will not be made. I have all the proof of these promises and I will do everything necessary to bring this to justice. I will also contact Juventus and tell them with what kind of companies they work with. They also don’t comply with GDPR requests. And don’t be fooled by the positive reviews, they are FAKE.

E leggo anche il tuo reclamo irrisolto dove lamenti che non ti hanno risposto per 7 mesi.

Vedendo il mio caso specifico, ti risulta una cosa simile? Hai rivisto l'opinione su InstantCasino e ora pensi che non siano truffe / fake?

I'm a little confused because I read your review where you specifically said they didn't respond to you for months, that you consider them a scam casino, and that the positive reviews are fake. Could you please explain your situation further?

Sono un po' confuso perchè ho letto la tua recensione dove espressamente dici che per mesi non ti hanno risposto, che li reputi un casinò truffa e che le recensioni positive sono fake. Potresti, gentilmente, spiegare meglio il tuo caso?