좋은 아침이에요,
나는 보너스를 가지고 Iwild에서 플레이했습니다... 보너스 조건이 충족된 순간 저는 약 €500-700였습니다(그 순간 잔고가 줄어들었어야 했습니다)... 그 후 보너스가 조건이 충족되어 추가로 €1200를 얻었고 이제 €1900가 되었습니다.
지급을 신청했고, 물론 이메일로 여러 번 문서를 보냈습니다... 그리고 마침내 확인 확인을 받기 직전에 최대 금액이기 때문에 €1,200에서 총 €1,050가 차감된다는 이메일을 받았습니다. 지급될 수 있는 금액 보너스는 €150입니다...보너스 조건이 이미 충족되었으며 €1200를 획득했습니다.
계정에 700유로가 있을 때 보너스 조건이 실행되었다면...내가 보너스로 얻은 것보다 나중에 나에게서 더 많은 돈("현금화 가능한" 돈으로 얻은 돈)을 어떻게 공제할 수 있습니까...
그러면 카지노는 이 경우처럼 내가 매출 €50,000를 낸 후에도 몇 달 후 보너스 조건 외에 나에게서 돈을 공제할 수 있습니다.
변호사에 따르면 나는 더 이상 보너스 조건의 범위에 속하지 않기 때문에 사기였습니다.
지원팀이 며칠 동안 내 이메일에 응답하지 않았습니다!
Good morning,
I played at Iwild with a bonus... at the moment the bonus conditions were met, I was at around €500-700 (at that moment the balance should have been reduced, if at all)... after that When the bonus conditions were met, I won another €1200 and was now at €1900.
I applied for the payout, of course sending documents several times by email... and shortly before I finally received the verification confirmation, I received an email saying that a total of €1,050 would be deducted from the €1,200 because it was the maximum amount that could be paid out The bonus is €150...the bonus conditions have already been met and the €1200 was then won.
If the bonus conditions were implemented while there was €700 in the account...how can you deduct more money from me afterwards (that I won with supposedly "cashable" money) than what I won in the bonus... .
Then the casino could still deduct money from me outside of the bonus conditions months later after I have made €50,000 in sales, as happened in this case.
According to the lawyer, it was fraudulent because I was no longer within the scope of any bonus conditions.
Support hasn't responded to my emails for days!
Moin,
Ich habe bei Iwild mit einem Bonus gespielt......in dem Moment wo die bonusbedingungen erfüllt wurden,war ich bei ca.500-700€(indem moment hätte das guthaben wenn überhaupt reduziert werden müssen)...nachdem also die bonusbedingungen erfüllt wurden,habe ich weitere 1200€ gewonnen und war somit bei 1900€.
Ich habe die Auszahlung beantragt,natürlich mehrmals per email irgendwelche Unterlagen zuschicken....und kurz bevor ich endlich die verifikations bestätigung bekomme,kommt eine email,dass von den 1200€, insgesamt 1050€ abgezogen werden,da der max. Auszahlbare betrag aus dem Bonus 150€ sei......die bonusbedingungen wurden bereits erfüllt und die 1200€ wurden danach gewonnen.
Wenn die Bonusbedingungen umgesetzt worden während 700€ guthaben auf dem Konto waren....wie kann man mir bitte im Nachhinein mehr geld abziehen(das ich mit angeblich "auszahlbaren" Geld gewonnen habe),als dass ich im Bonus gewonnen habe....
Dann könnten mir ja das Casino noch Monate später nach 50000€ Umsatz noch Geld außerhalb der Bonusbedingungen abziehen,wie es in diesem Falle geschehen ist.
Laut Anwalt betrug,da ich mich nichtmehr im Rahmen irgendwelcher Bonusbedingungen bewegt habe.
Der Support reagiert seit tagen nicht auf meine E-Mails!
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