Locowin Casino - 일반 토론 (5 페이지)

Hello, today they sent me an email from locowin and they tell me that they are denying the payment of 2700 euros for not complying with regulations when it is completely a lie, I am requesting help here in case you can help me, I attach the message they sent me. Can you tell me how to act???

Hola, hoy me han enviado un correo de locowin y me dicen que niegan el ingreso de 2700 euros por inclumplir normativa cuando es completamente mentira, solicito ayuda por aquí por si me podéis ayudar,os adjunto el mensaje que me han enviado. Me podéis decir cómo actuar???

They have denied me the withdrawal of money and they have kept the funds, how can I act?

Me han denegado el retiro de dinero y se han quedado con los fondos, como puedo actuar ?

I see. The message says that you violated the bonus max bet rule, right? May I ask if you are aware of doing so?

If they have some proof to declare, unfortunately, nothing can be done in such a case.

Please let us know if we are able to help you somehow in this case.

They tell me that I played €1,400 but that's part of it, before the €1,400 I already had money, they can't keep all my money just like that, can you help me?

me dicen que jugué 1400€ pero eso es una parte, antes de los 1400 ya tenía un dinero, no se pueden quedar con todo mi dinero asi de fácil, me puedes ayudar ?

I do understand what you are saying. Could you answer my question, though, please? If the maximum bet rule was violated, there is no possibility we could help in any other way, unfortunately.🤷‍♀️

How much did you actually have before? What amount would you like to withdraw? I am just trying to understand what exactly could happen there.🤔

Well, I didn't know about the maximum bet rule, but I'm attaching a screenshot of the bets and what part of the money was made with the maximum bet, can we do something?

buenas, desconocía de la regla de apuesta máxima, pero te adjunto una captura de las apuestas y de que parte de el dinero se ha conseguido con la apuesta máxima,podemos hacer algo?

I played 20 euros in bonus, which they basically gave me 40, and I had to wager 650 to withdraw what I got, very difficult but with the nonsense after 2 weeks and many hours it went up to 2500 euros, I tried a withdrawal 4 days ago ( I already have the account verified with the KYC, that weird one) I withdrew 1000 euros and left approximately 1500 euros in the account to continue playing. I have screenshots and videos about this with dates, and I went to sleep last night at dawn after playing, I left the account in 1500 approx and with the withdrawal of 1000 from 3 days ago, I wake up in the morning and receive a very strange email full of numbers and with this message (We wrote to you regarding your request to withdraw €1000. Unfortunately, we had to reject your withdrawal request due to a breach of our Terms and Conditions by placing bonus bets above the limit with an active bonus and by playing restricted games during the bonus transfer.) I don't understand what you mean, in the profile it says bonus balance (the one they give you) and mine account balance my money from no one else, and with 20 euros that they gave me I made the wager of 650 and went from that to 2500 and in my profile it clearly stated account balance 2500 balance of bonus 0 euros, it was my money and suddenly after reading the email I log into my locowin account and I see that I have 20 euros. I do not suffer from gambling nor am I a regular player, but understand that when I saw that I went from 2,500 to 20 euros after 2 weeks of playing hours, increasing the balance, it made me somewhat upset. If you could please help me, the reality is that I come from a very humble and we were celebrating that money to pay bills... and I still didn't tell them that it disappeared, if something can be done, thank you really. Adrian

jugue 20 euros en bono , que me daban 40 basicamente, y tenia que wagear 650 para retirar lo que sacara, muy dificil vamos pero con la tonteria al cabo de 2 semanas y muchas horas subi a 2500 euros, intente hace 4 dias una retirada ( ya tengo verificada la cuenta con el kyc ese raro) retire 1000 euros y deje en la cuenta 1500 aprox para seguir jugando tengo capturas y videos acerca de esto con fechas, y me fui a dormir anoche de madrugada despues de jugar, deje la cuenta en 1500 aprox y con la retirada de 1000 de hace 3 dias , me despierto por la mañana y recibo un correo muy raro lleno de numeros y con este mensaje ( Le escribimos con respecto a su solicitud de retiro de 1000 €. Desafortunadamente, tuvimos que rechazar su solicitud de retiro debido a un incumplimiento de nuestros Términos y condiciones al realizar apuestas de bonificación por encima del límite con un bono activo y al jugar juegos restringidos durante la transferencia del bono.) yo no entiendo a que se refiere , en el perfil sale saldo de bono ( el que te dan) y saldo cuenta el mio mi dinero de nadie mas, y yo con 20 euros que me dieron hice elwager de 650 y pase de eso hasta 2500 y en mi perfil ponia claramente saldo de cuenta 2500 saldo de bono 0 euros, era mi dinero y de repente despues de leer el correo entro a mi cuenta de locowin y me veo que tengo 20 euros . no sufro de ludopatia ni soy jugador habitual pero entiendame que cuando vi que pase de 2500 a 20 euros despues de 2 semanas de horas jugando subiendo el saldo, pues algo alterado si me puso, si me pudieran ayudar porfavor, la realidad vengo de familia muy humilde y estabamos celebrando ese dinero para pagar facturas... y aun no les dije que desaparecio, si se puede hacer algo, gracias de verdad. Adrian

Hi, from what you describe it seems to me that it has been explained quite clearly. As long as you played with the bonus, there are some restrictions that apply. And those could be that you can't play it on any game and also some maximum bet you can have on the spin. 

Did you read about this somewhere in the Terms and Conditions ? It should be written there, or in the bonus itself that you activated. 

What games did you play and what was your bet ? 

There were 2 weeks of playing with a balance greater than €2000, I was shooting at 0.80, €1 or €2 even and buying bonuses of €50-70-€80, I had no idea about the bonus but apart from that, the bonus was already finished, I mean this is what I explained in the previous message, in the profile you have your balance and the bonus balance, and a wager of 650 to make that balance yours and withdraw it. I have wagered the 650 for 20 times, maybe in this time I have played I lost a lot and gained a lot, and the balance I had at the time of withdrawal was my account balance, according to what you told me, then I would never be able to withdraw it no matter what I did? The bonus was €40 for a wager of 650 and I ended up having 4000, isn't that difference above the already completed wager supposed to be mine? At what point was I going to be able to withdraw it, I don't understand then why continue playing if it is the same as playing with a demo balance, and I didn't see anywhere that I couldn't play depending on what things or bet limit, I have no idea about that I only know that they gave me €20 when I put in €20 and I had to reach 650 (which is crazy impossible) and I reached 4000 on top of that I can't withdraw it for sure, small print that suddenly now that I have money affects me, well well basically I lost €2500 for playing normally and earning it myself by betting, since we are here I have the question, what should I see done according to the casino to be able to withdraw the 2500, and they couldn't give me some kind of notice the first ones days ago I already won money and played as I told you at the beginning, because leaving me playing for 2-3 weeks increasing my balance very well to take it away is illogical and cruel considering that I won a good amount, I see that it cannot be solved, thank you anyway... I do not recommend locowin based on my personal experience and if I had been able to withdraw I would consider it a very good casino with very good help

Fueron 2 semanas de juego con un saldo superior a 2000€ tiraba a 0,80 1€ o 2€ incluso y compraba bonos de 50€-70-80€ no tenia ni idea de lo de el bono pero aparte , el bono ya estaba finalizado quiero decir es lo que explico en el anterior mensaje , en el perfil toenes tu saldo y el saldo de bono , y un wager de 650 para hacer ese saldo tuyo y retirarlo yo eh wageado los 650 por 20 veces alomejor en este tiempo eh jugado mucho perdido y ganado mucho , y el saldo que tenia a la hora de retirar era saldo de cuenta era mi saldo , segun lo que me comentas entonces no iba a poder retirarlo nunca hiciera lo que hiciera? El bono era de 40€ el wager de 650 y yo llegue a tener 4000 , esa diferencia por encima del wager ya completado no se supone que es mio? En que momento iba a poder retirarlo, no entiendo entonces el porque seguir jugando si es lo mismo que jugar con saldo demo , y no vi en ningun lugar lo de que no podia jugar segun que cosas o limite de apuesta no tengo ni idea de eso solo se que me dieron 20€ al meter yo 20€ y tenia que llegar a 650 ( que es imposible una locura) y llegue a 4000 encima no puedo retirarlo por seguramente , letra pequeña que de repente ahora que tengo dinero me afecta, pues que bien basicamente eh perdido 2500€ por jugar de manera normal y ganarmelo por mi mismo apostando, ya que estamos tengo la pregunta, que deberia a ver echo segun el casino para poder retirar los 2500 , y no me podian dar alguna especie de aviso los primeros dias aue ya gane dinero y jugaba como te comento al inicio , porque dejarme jugsr 2-3 semanas subiendo saldo muy bien para quitarmelo esque es ilogico y cruel teniendo en cuenta que gane una buena cantidad, veo que no se podrá solucionar, igualmente gracias … no recomiendo locowin segun mi experiencia personal y mira que si hubiera podido retirar lo consideraria un casino muy bueno con ayudas muy buenas

If you have fulfilled the entire bonus and its wagering, then I wouldn't see why you wouldn't be able to withdraw. That would be a question for the casino. But you wrote that they accused you of playing some banned games as well. Have you looked into that? Try to catch it first when they tell you what you specifically violated and if you feel that the casino did nothing and evaluated it incorrectly, then we would try to help you. 

If what you uploaded was after the bonus was wagered and the terms of the bonus were met, then you should get the money. 

So try to think about it and be sure to let me know, because if you won fair and square and you think the casino is at fault, then we can try to help by filing a complaint. 

I will wait for a reply.

Hello, I have been playing for 2 days and I managed to complete 1 bonus with €40, I got €250 and another with €40, I got €650. They asked me for my ID and now I have some bank statements. Does anyone know what's going on? I've played other houses like bwin and they don't work. so much to pay

Hola, he estado jugando 2 dias y consegui completar 1 bono con 40€ saque 250 €y otro de 40€ saque 650€ me han pedido el dni y ahora unos extractos bancarios alguien sabe que pasa he jugado otras casas como bwin y no se enrollan tanto para pagar

Hello, according to what you describe you are going through account verification. Nothing unusual, and almost every casino has this process built into their withdrawals. I would definitely cooperate and when you successfully complete it let me know. I'm curious how long it will take before you are able to withdraw.

Good luck.  ☘️

I'm the same as the other day, they keep asking for time and I still haven't received the money and the live chat takes a long time and they don't answer.

Soy el mismo del otro dia siguen pidiendo tiempo y sigo sin recibir el dinero y el live chat es de mucha espera y no contestan

Could you maybe tell us more? I don't see any other posts from you where you describe your experience at this casino. 🤔

How long are you waiting for the withdrawal, and is your account fully verified?

Locowin does not pay me my prize of 3500 euros. I entered Locowin with the welcome bonus by depositing 50 euros which became 100 for the bonus. Well, I have read about the x36 and everything related to the bonus rules and I complied with absolutely everything and I even have it recorded how I reached 7000 euros. Then after a while of continuing to bet I went down to 3500 and decided on the same day, the 9th, to make the withdrawal and so began the eternal week of account confirmation. Once confirmed they tell me to wait 48 hours and after 48 hours I contact them and they tell me that there has been an internal problem and that they will contact me. In short, this happens today, the 18th in the morning, I open the page now and they have put the initial 50 and they have cancelled the 3500 without even notifying me anything by email as they said. I did not break any of their rules and for the first time they do not attend to me anymore through chat support. Please help me, I don't understand anything.

Locowin no me paga mi premio de 3500 euros. Entre en Locowin con el bono de bienvenida ingresando 50 euros los cuales pasaron a ser 100 por el bono. Pues bien he leído lo del x36 y todo lo relacionado con las normas del bono y cumpli absolutamente todo y lo tengo hasta grabado como llegue hasta 7000 euros. Luego después de un rato de seguir apostando baje a 3500 y decidí el mismo día el 9 hacer el withdrawal y así comenzó la eterna semana de confirmación de cuenta. Una vez confirmada me dicen q espere 48h y pasadas las 48h contacto con ellos y me dicen que ha habido un problema interno y que contactarán conmigo. Total que esto pasa hoy día 18 a la mañana, abro ahora la pagina y me han puesto los 50 iniciales y me han cancelado los 3500 sin nisiquiera notificarme nada por correo electrónico como dijeron. No rompí ningúna de sus normas y por primera vez no me atienden ya por el soporte del chat. Por favor ayudadme no entiendo nada.

This must be really frustrating for you, especially if you didn't get any explanation regarding the situation.

Therefore I hope that our complaint team will be able to find out what happened and why did they cancel the winnings.

To do that, they need some additional information from you, so please update your complaint whenever possible. Hopefully we will be able to learn more soon.

If you have anything new regarding this, please inform us as well.

Locowin has taken my money from a welcome bonus which says that there are no wagering requirements, only that I had to bet the deposit x36 and that's what I did and today I went to look at my account and I didn't have the money.

Los de locowin me han quitado mi dinero ganado en un bono de bienvenida el cual pone que no hay requisitos de apuesta solo que había k apostar lo ingresado x36 y así lo hice y hoy fui a mirar mi cuenta y no tenía el dinero

Hi, I saw that you filed a complaint and there you mentioned one more piece of information, namely that the casino told you that you exceeded the max bet of 4€. If this happened then obviously they had the right to take your winnings and Kristina told you and shared the Terms. 

But how many times did you break the max bet? Do you have any betting history? 

You see what it says there, right? No wagering requirements for the welcome bonus and if you want I can send you the betting history.

ves lo que pone ahí no? Sin requisitos de apuesta para la bonficacion de bienvenida y si quieres te puedo pasar el historial de apuestas

Now that user pichi has clarified this issue, I would like to reopen my case since if there was no wagering requirement in the welcome bonus at any time... this changes the current situation of my 7000 euros a lot...

Ahora que el usuario pichi a aclarado ese tema me gustaría reabrir mi caso ya que si no había en el bono de bienvenida en ningún momento requisito de apuesta… esto cambia mucho la situación actual de mis 7000 euros….