RANT Casino - 일반 토론 (3 페이지)

I don't understand your posting with tomas kay, another employee who created the contribution is displayed for me! .... can you explain to me how it works thanks 🙂

ich verstehe ihr posting nicht mit tomas kay bei mir wird ein anderer mitarbeiter angezeigt der das erstellt hat den beitrag ! .... können sie mir das erklären wie das funktioniert danke 🙂

I'm sorry, but I don't understand. 🙂

I'm not in any communication with tomas kay. Who is this anyway?

There are no casino employees here. Daniel and I are admins here on the forum. Since Daniel is obligated to do more complex tasks, I take daily care of the forum most of the time.

Is it better?

Hello everyone,

I registered at RantCasino earlier this week and made deposits from my bank account using Sofortüberweisung. Note in advance that I am playing without bonus money.

I verified myself completely on the first day, i.e. I sent my ID and proof of address. These were processed and accepted very quickly (within a few hours).

After playing a bit in the casino I lost so I deposited some more money.

So I won a total of around 100 euros over and above my deposits. I decided to cash this out, so I had 476 euros paid out to my bank account.

They said in the chat that everything was OK because my account had already been verified and I didn't have to worry about receiving the money. After more than 30 hours I received an email saying that they needed proof from my bank....

1. Question: Why do we suddenly need proof now?

2. Why only after more than 30 hours? For me this is a clear delaying tactic as I could cancel the amount and carry on playing, but I don't plan to do that until I get my money!

3. I also sent the statement from my bank account and proof of the payments, but now I'm not hearing anything. In the chat they say patience, patience, patience... the usual!

So I'm starting to have doubts about seeing my money.

I'll keep you updated on how things develop here - the casino actually offers good games and seems well structured, but this delay in paying out is really bad!

To be honest, I have never experienced anything like this in other casinos!

I'll get back to you when there's news!

Note: In the chat it says that after the bank statement has been checked, I have to wait another 48 hours until it is processed by the finance department... so after the documents have been checked, it starts all over again. That's a bad joke!

Hallo zusammen,

ich habe mich Anfang dieser Woche im RantCasino registriert und Einzahlungen von meinem Bankkonto mit Sofortüberweisung vorgenommen. Anmerkung vorab ich spiele ohne Bonusgeld.

Ich habe mich gleich am ersten Tag vollständig verfiziert also Ausweis und Adressnachweis zugesendet. Diese wurden auch sehr rasch bearbeitet und aktzeptiert (innerhalb weniger Stunden).

Nachdem ich etwas im Casino spielte verlor ich zu nächst so das ich nochmal etwas Geld einzahlte.

Ich gewann dann also in Summe um die 100 euro über meinen Einzahlungen. Ich beschloss diese nun zur Auszahlung zu stellen also das ich nun 476 euro auf mein Bankkonto auszahlen lies.

Es hies im Chat das alles ok ist da mein Konto ja bereits verifiziert sei und ich mir keine Sorgen mache müsse das Geld zuerhalten. Nach gut über 30 stunden erhielt ich dann eine Email das Sie einen Nachweis von meiner Bank brauchen....

1. Frage wieso jetzt auf einmal noch einen Nachweis?

2. Warum erst nach gut über 30 Stunden? für mich ist das glasklare Hinhaltetaktik da ich den Betrag auch wieder stornieren und weiterspielen könnte was ich jedoch erstmal nicht vorhabe bis ich mein Geld erhalte!

3. Auch den Kontoauszug von meinem Bankkonto und Nachweis von den Einzahlungen habe ich nachgereicht nun höre ich nichts mehr. Im chat heist es wieder Geduld Geduld Geduld..... das übliche eben!

Also langsam habe ich Zweifel mein Geld zu sehen.

Ich halte Euch auf dem Laufenden wie es hier weiter geht - das Casino bietet eigentlich gute Games und wirkt gut strukturiert aber eben das hier mit dem Hinhalten bei Auszahlung ist schon sehr schlecht!

Sowas habe ich ehrlich gesagt noch nicht in anderen Casinos erlebt !

Ich melde mich wieder wenn es Neues dazu gibt!

Anmerkung: Im Chat heist es das ich nach erfolgte Prüfung des Kontoauszugs nochmals wieder 48 h Stunden warten muss bis es von der Finanzabteilung bearbeitet wird.... also nach der Prüfung der Unterlagen gehts dann wieder von vorne los. Das ist doch ein schlechter Witz!

Hi there!

In my opinion, it is very important to understand that if any player verifies the profile immediately after the initial registration or before several deposits are made, it frankly does not mean that no further need for checking ather details will emerge.

Let's ask ourselves a question: What the casino can actully verify in case you have just registered and haven't deposit yet? Only our personal details - nothing more.

Yet for the withdrawal request to be accepted, also your payment option and gaming history at least need to be checked out and verified too. They also need to be sure you complied with all rules the whole time you played there. Even though it is not so obvious, many details can hardly be verified earlier.

This, let's say, express verification is a good thing to do, of course, but it does not cover all fields.

What you described is quite a bad user experience, and I hope this casino will increase its efficiency with the verification and withdrawal process. By the way, this casino has also earned quite a bad user rating; still, the reviews are pretty old.

Speaking of user feedback, this is the lates provided by a fellow player from Germany:

I almost feel uncomfortable writing a positive review about Rant Casino when I read all the negative reviews. I am absolutely satisfied. After a few deposits of around €20, I suddenly had a win of over €3000. I immediately made a withdrawal of €2000 and about a week later the money was in my account.

Surely keep us posted about your progress. Wish you a smooth process!!

Quick update on RANT: I have now received an email saying that my bank documents have been checked and the money is on its way. I will let you know as soon as it has been posted.

kurzes Update zu RANT: ich habe zwischenzeitlich eine Mail erhalten das meine Bankunterlagen nun geprüft sind und das Geld unterwegs sei. Ich informiere sobald es verbucht wurde.

Hi!

Have you?! I'm just holding my breath,... I won't be available on Monday, but I'm really looking forward to the final happy end! 🤞🤞

Have a nice weekend, and don't leave us waiting. 🙂

Short feedback. The money arrived in my bank account today. Thank you RANT Casino! However, I would like to ask you to process withdrawals more quickly and easily in the future and not to use any kind of delaying tactics. The casino itself is very well structured and offers good games. Support and quick payouts of winnings should really be a given these days because there are many casino providers that do it much better than RANT. If I play at RANT again, I will be happy to write my report here in the forum. Have a nice weekend and thank you for the support!

kurze Rückinfo. Das Geld ist heute bei mir auf dem Bankkonto angekommen. Danke RANT Casino! Allerdings bitte ich in Zukunft Auszahlungen schneller und unkomplizierter zu bearbeiten und nicht irgendwelche Hinhaltetaktiken zu verwenden. Das Casino an sich ist sehr gut aufgebaut und bietet gute Games. Support und auch eine rasche Gewinnauszahlung sollten in der heutigen Zeit eigentlich selbstverständlich sein denn es gibt viele Casino Anbieter die es deutlich besser machen als RANT. Falls ich wieder da mal bei RANT spiele werde ich meinen Bericht gerne hier im Forum dazu schreiben. Schönes Wochenende und danke für den Support!

Hey, I think I speak for all of us when I say that we're glad you managed to get the money. Sometimes withdrawals can be prolonged for various reasons, which is definitely not nice for the players, I understand that, but sometimes it can't be avoided. So how much did you wait in total? 

I think if you play here again, at least you'll know what to expect and it shouldn't surprise you. 

We will definitely be pleased if you give us a report. Anyway, I hope it will be more enjoyable than before and you will get the money faster. 😉😊☘️