사랑하는 로미에게,
답변해 주셔서 감사합니다.
몇 가지 점을 명확히 하고 싶습니다.
저는 제 불만을 다시 제기해 달라고 요청하지 않았습니다. 불행히도 그런 옵션이 주어지지 않았기 때문입니다. 저는 Casino Guru Data 팀의 조사를 언급하고 있는데, 저는 이미 Playtech 이메일을 그들에게 보냈고, 그 이메일은 Vegasino 플랫폼이 불법적으로 소프트웨어를 운영하고 있다는 것을 확인합니다.
Pragmatic Play 게임이 Vegasino 플랫폼과 모든 NovaForge 플랫폼에서 철수된 것은 단순한 우연이 아닙니다. 공급업체가 게임을 동시에 자동으로 철수했다는 사실은 NovaForge가 관리하는 모든 플랫폼의 연결을 증명합니다.
제가 가장 문제 삼는 것은 제 자체 배제입니다. 플랫폼이 동일한 회사와 공통 라이선스로 운영되기 때문에 제 자체 배제는 모든 NovaForge 플랫폼에 적용되어야 합니다. 다른 전략은 책임 있는 도박의 원칙을 명백히 위반하는 것이며 플레이어에게 해를 끼칩니다.
제가 제공한 증거는 명확하고 설득력이 있다고 믿으며, 귀사 팀이 이를 공정하게 평가하기를 기대합니다. 다음 단계를 알려주세요.
Dear Romi,
Thank you for your response.
I would like to clarify a few points:
I have not asked you to reopen my complaint, because unfortunately I have not been given that option. I am referring to the investigation by the Casino Guru Data team, as I have already sent them the Playtech email, which confirms that the Vegasino platform is operating its software illegally.
The withdrawal of Pragmatic Play games from the Vegasino platform and all NovaForge platforms is not a mere coincidence. The fact that the providers withdrew their games simultaneously and automatically proves the connection of all platforms managed by NovaForge.
My main issue is with my self-exclusion. Since the platforms are operated under the same company and common license, my self-exclusion should apply to all NovaForge platforms. Any other tactic is a clear violation of the principles of responsible gambling and works to the detriment of players.
I believe that the evidence I have provided is clear and compelling, and I expect your team to evaluate it fairly. Please let me know your next steps.
Αγαπητή Romi,
Σας ευχαριστώ για την απάντησή σας.
Θα ήθελα να διευκρινίσω ορισμένα σημεία:
Δεν έχω ζητήσει να ξανανοίξετε την καταγγελία μου, γιατί, δυστυχώς, η επιλογή αυτή δεν μου έχει δοθεί. Αναφέρομαι στη διερεύνηση από την ομάδα Data του Casino Guru, καθώς τους έχω ήδη στείλει το email της Playtech, το οποίο επιβεβαιώνει ότι η πλατφόρμα Vegasino λειτουργεί παράνομα το λογισμικό της.
Η απόσυρση των παιχνιδιών της Pragmatic Play από την πλατφόρμα Vegasino και όλες τις πλατφόρμες της NovaForge δεν είναι απλή σύμπτωση. Το γεγονός ότι οι πάροχοι απέσυραν τα παιχνίδια τους συγχρόνως και αυτόματα αποδεικνύει τη σύνδεση όλων των πλατφορμών που διαχειρίζεται η NovaForge.
Το βασικό μου ζήτημα αφορά τον αυτο-αποκλεισμό μου. Εφόσον οι πλατφόρμες λειτουργούν υπό την ίδια εταιρεία και κοινή άδεια, ο αυτο-αποκλεισμός μου θα έπρεπε να ισχύει σε όλες τις πλατφόρμες της NovaForge. Οποιαδήποτε άλλη τακτική αποτελεί σαφή παραβίαση των αρχών του υπεύθυνου στοιχηματισμού και λειτουργεί εις βάρος των παικτών.
Θεωρώ ότι τα στοιχεία που έχω προσκομίσει είναι σαφή και αδιάσειστα, και αναμένω από την ομάδα σας να τα αξιολογήσει δίκαια. Παρακαλώ ενημερώστε με για τις επόμενες ενέργειές σας.
자동 번역: