William Hill Casino IT - 일반 토론

Since yesterday my 299.99 balance has been missing from my account and I can't get in touch with anyone for assistance, has anything like this happened to anyone?

È da ieri che il mio saldo di 299.99 è sparito dal conto e non riesco a mettermi in contatto con nessuno per assistenza, a qualcuno è successo qualcosa del genere?

Hey, that's unpleasant. I wanted to tell you to contact support right away, but I see that no one is answering you. Have you tried live chat or even sending an email to let them know what the problem might be ? 

However, I also saw that you were able to open a complaint, so our team will try to help you in your situation. 

If you find out anything new and are able to get in touch with anyone at the casino and get a reason, please let me know. I'll be here.

Thanks, I finally managed to contact support, I was told that they are stuck on a slot and that they should resolve it within 48 hours...

For the document I did the procedure via live chat and it seems to have been resolved.

In any case I will keep you updated

Thank you

Grazie, sono finalmente riuscito a contattare l'assistenza, mi è stato riferito che sono bloccati su una slot e che entro 48 ore dovrebbero risolvere...

Per il documento ho fatto la procedura tramite chat live e sembra che si sia risolto.

In ogni caso vi terrò aggiornati

Grazie

That's good news i would say. Let's wait for 2 days if casino can resolve it. I hope they do and everything will be fine.

Of course, I will wait for your update. Good luck ☘️