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Hello, I imagine that the problem I have encountered is normal.

I made a deposit of €90 and they gave me €45 as a bonus. I have managed to increase the winnings to 15,000 but by meeting all the requirements it has automatically dropped to 450. The casino tells me that the maximum to be collected is x10 the bonus.

Can I claim in any way or is it lost profit?

Thank you

Hola, imagino que es normal el problema con el que he dado.

He realizado un deposito de 90€ y me han dado 45 de bono. He conseguido subir las ganancias a 15.000 pero al cumplir todos los requisitos automáticamente ha bajado a 450. El casino me dice que el máximo a cobrar es x10 el bono.

Puedo reclamar de alguna forma o es ganancia perdida?

Gracias

Hi , I think this is a pretty standard case. As long as you have clearly stated all the conditions of the bonus then everything is in order. You write that the maximum cashout is 10x so then everything should be ok and there is nothing wrong on the casino side. 

However, I saw that you have a complaint. Does this case you described concern the Gomblingo Casino ?