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Dear camron

i understand your dissatisfaction with the outcome of your complaint, but as I have written in the complaint thread after a careful review of the evidence provided by the casino you did not pass the verification process for valid reasons, and we agree with the casino's decision.

Unfortunately, due to GDPR and other regulations that we have to follow we can’t share the evidence.

I understand your frustration, but please bear in mind that we are trying to help players by resolving issues between the players and the casinos if possible, and we are offering this service free of charge. Casino.guru is an independent source of information about online casinos, online casino games and acts as a mediator in resolving players’ disputes that is not controlled by any gambling operator.

I can assure you that we always look at each complaint independently and make our decisions based on the facts we can gather.

Unfortunately, after gathering all the necessary information we are forced to reject your complaint and there is no reason to reopen your complaint as the reasons for the rejection remain the same.

We are sorry we could not be of more help on this occasion. If you run into any issues with this or any other casino in the future, please do not hesitate to contact us and we will do our best to help.

I am on several casino sites used the same state issued ID deposited and withdrew thousands of dollars and never have had any issues. But apparently I am not entitled to know why my account got closed and my money stolen. But they had evidence or valid reasons why they did it but im not entitled to know why. So there you have it online Casinos can shut your account down steal your money and all the have to do is say they have evidence or proof of wrong doing or breaking a rule. And than never have to actually show any and drive off with your money into the sunset

Allow me to add a clickable link to your complaint so that others may see its full content too:

https://casino.guru/club-player-casino-player-s-winnings-haven-t-been-1

Without any desire to fuel your fire, I feel it would be fair to mention this:

"There was not real money balance, His only deposit was the verification deposit which was returned"

It's internal information we also got from the casino.

Lol there was I have the screenshots to prove it o had over three hundred dollars but it's OK I learned my lesson and now only play on the sites that don't screw you over and cash you out at any dollar amount you request, which I find very interesting that none of those sites are found on your vast selection of sites on this page.

Did you also provide this evidence to Michal, who dealt with your complaint ? I don't think it's rocket science to know from screenshots if you deposited $300. 

However, such experience is certainly instructive at least for the future and I hope you will stay with casinos where this kind of thing did not happen to you. 

Anyway, what about the casinos you haven't found on our website and you play in them ?