미스터 벳은 나에게 돈을 주지 않는다 (2 페이지)

Mr bet.... just getting the runaround in regard to documentation with specifics. I was playing in one money on a Friday evening the 7th of February and my statement show all the transactions on the Monday the 10th. This is common for banks to do but because it needs don't line up on having a bit of an issue

Hello and thank you for the quick response it's very comforting to know that you're out there to help people like myself. The documentation for the verification is kind of a Troublesome roller coaster. I have a few more things I would like to try and do with my bank before I formally require help.

just getting the runaround in regard to documentation with specifics. I was playing and won money on a Friday evening the 7th of February and my statement show all the transactions on the Monday the 10th. This is common for banks to do.but I'm worried that if the dates don't line up I will be having a bit of an issue. I'm going to go sit down with my bank today and see if we can find out a way around this or I just will have to submit my original download of my statement with the dates not lining up.

I'll keep you posted but if you have any good words of advice in regard to this scenario I would love to hear it thanks

I don't think you need advice from me because you're going about it very sensibly. That's what is needed, to try to sort it out with the bank and I think or hope that they will be able to issue such a document so that your transactions to the casino can be seen there on a given date. If not, you might get some kind of notification from the bank that you could give to the casino, but it's not something that is unusual for banks as you said. I've seen cases like this and it does happen from time to time, but most of the time it's always resolved. So if you couldn't sort it out yourself then as I said, let me know.

If something has changed so far I will be glad to hear about it too.

this was the response from Mr. Bet.

I'll just be a little more patient and keep everybody informed

So we'll see how long it takes them. If I haven't mentioned it yet, we give casinos 14 days for KYC. If it exceeds that time, definitely let us know.

Just an update, I was paid out this morning and for installments. Thank you for all your help guys

Hey!

My congratulations! So, everything has been paid out in full? It's going to be a nice weekend, right? 🙂

Hello, good afternoon. The casino isn't releasing my funds. I've been waiting for over two weeks (March 7th), and it keeps saying pending. I already made my withdrawal last year, and verification is complete. They just don't want to pay me. I don't know why. I think they're delaying it on purpose so I can gamble away the money, but I won't. I'll just keep waiting.

Hola buenas tardes el casino no me está liberando los fondos. Llevo mas de 2 semanas esperando(7 de marzo) y sigue diciendo pendiente. Ya he retirado el año pasado y la verificación está completa solo no me quieren pagar no se porque. Yo creo que tardan a propósito para que me juegue la plata pero no lo haré solo seguiré esperando

Did the casino provide any explanation to you regarding this delay, though?

Maybe submitting a complaint would be a good idea. What do you say?

Please let us know if you believe that our complaint team should intervene.

It's very exhausting having to deal with the casino's customer service team. I do it every two days, and the texts they send me are always the same; they've already prepared them. They tell me everything's fine, that they're just overwhelmed, and that I should be patient. It usually takes 48 hours, but if they have a lot of withdrawal requests, it can take a little longer. And I write every 48 hours, and they tell me exactly the same thing. And 15 days have gone by without telling me anything new.

Es muy agotador tener que lidiar con el equipo de atención al cliente del casino. Estoy haciendolo cada 2 dias y los textos que me mandan son siempre los mismos ya los tienen preparados. Me dicen que esta todo bien que solo estan sobrepasados que tenga paciencia, que generalmente tardsn 48 horas pero si tienen muchos pedidos de retiro puede tardar algo mas. Y yo cada 48 horas escribo y me dicen exactamente lo mismo. Y asi han pasado ya 15 dias sin decirme nada nuevo.

And that's why Romi recommended a complaint that you can file. You've been waiting long enough to be given the same answer over and over again, so our team would try to help you. 

Anyway, did you play with any bonus?

I didn't use any deposit bonuses or anything. I only deposited regular money, so I don't understand why they're taking so long. Actually, I do understand; it's a strategy to tire you out of waiting and end up gambling away your money. Because every day, aside from telling you to be patient, they repeat that the money is available to continue playing.

No use ningun bono de deposito ni nada. Solo deposité dinero normal por eso no entiendo que se demoren tanto. En realidad si lo entiendo, es una estrategia para que te canses de esperar y te termines jugando el dinero. Porque todos los dias aparte de decirte que tengas paciencia, te repiten que el dinero esta disponible para seguir jugando

Yes, it can be possible that this is the thing casino wants from you, to play your money.

And that is the reason why I told you about the complaint feature.

Personally I wouldn't wait much longer and if you are down, just use this link.

In the past you had one complain solved with them so hopefully it will stay the same also this time.

Hi, I thought my complaint had been submitted, but it won't let me. I've tried several times, and it says "captcha failed," but nothing about the captcha appears. I don't understand, and the casino still hasn't said anything, even though 18 days have passed.

Hola, pense que se me habia subido la queja pero no me deja. Ya probe varias veces y me dice "captcha failed" pero no me aparece nada de captcha. No entiendo y el casino mientras sigue sin decir nada habiendo pasado 18 días

Unfortunately we have experienced this captcha problem many times lately, so please try to clear the cache and the cookies on your computer and use a different browser to submit your complaint.

If this doesn't help, surely let us know about it by sending an email to [email protected], and we'll figure something out together.

The problem is that while it won't let me, the days keep passing! Today marks 19 days since I started withdrawing, and I haven't heard from the casino!

El problema que mientras no me deja siguen pasando los dias! Hoy se cumplen 19 dias desde que inicié el retiro de dinero y no he tenido noticias del casino!

We, however, also need your support on this: in order to prevent this from happening to others over again, I would kindly ask you for help:

please, send us the error update via email at [email protected]:

1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.

2) Add the exact time and also tell us the time zone (the best would be in UTC)

3) An IP address would be great too if you are able to find it.

Here are also a few tips to deal with the problem provided by our chief developer:

"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program. 

Some VPNs send traffic that violates the law or websites' terms of service.

Here are the top 3 things I would suggest. 

1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification.

2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.

3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool"

I'm sorry for the mess; we could use any help detecting and resolving the issues, but mostly we've been receiving very limited feedback. Thank you!

I was able to start the complaint from my computer. I couldn't do it from my cell phone. The casino still hasn't said anything.

Ya pude inciar la queja desde la computadora. No lo pude hacer desde el celular. Aunque desde el casino siguen sin decir nada

It's good that you were able to submit the complaint, and I can see that our team has already started working on it.

Please be patient and mind the timer as we have a lot of complaints coming in every day.

If you have any updates, please let us know.

The same thing is happening to me today, August 21, 2025... I won, and they're putting obstacles in my way to pay, even though I'm verified... They're telling me I entered a letter incorrectly, that they have problems with the website, that the information is incorrect... that I should submit a new application... please.

Me pasa lo mismo hoy 21.08.2025...gané y me ponen trabas para el pago, aún cuando estoy verificado...me dicen q ingresé mal una letra, que tienen problemas con la página, que los datos son incorrectos...que ingrese una nueva solicitud....por favor.