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Hi everybody, I've had withdrawal issue with ditobet.com

tried to send a complain to gaming-curacao and they answered that that casino is not operated by a CEG-licensed operator

but they have C.E.G. Logo, and when you click it the license page is opening, is it fake? here is the link

https://licensing.gaming-curacao.com/validator/?lh=b22575226f2bbf579be08782f13c375c&rlh=ae621840b141605ea34daf913a95a6f2

Hello,

if you have any proof from the licensing authority that this license is not valid, please share it.

The link you posted would not work, because it is no longer bound with the proper casino's URL, you will see it says "verified" if you access it from the casino's page:

Are you sure you contacted the proper authority, please? Fee free to check the second print screen

Hi, this is the answer I've got

Dear Arturrrr.

The problem is that you wrote a complaint to Curacao eGaming, not to Gaming Curacao.

As Radka wrote before, there are 4 Curacao licenses. You complained to the wrong one.

Oh, I got it

Thanks!

Update:

I've send them all the documents they were asking for and after two weeks got this answer and my withdrawal still rejected,

For better understanding I've deposited about 300usd and now I have about 1800usd on my account, so there is nothing huge to be suspicious 

Well, to get your winnings, I suggest you cooperate further

You've provided only a part of the desired documents, as the first sentence suggests.

Can you provide the rest?

You think that everything is in order but the casino needs to prove it undoubtedly. Sometimes the casino pushes the verification a bit, but when it comes to the AML rule, it's the casino who must legitimately prove that they checked everything, not you.

If you come across a document you simply can't technically provide, then the casino should find an alternative.

I can imagine it must be annoying, but take it as a necessary evil.

What about the licensing authority?

Have you tried to contact the proper one?

The second photo they are asking for was out of date so don't have it anymore, the point is it is third time this happens:

1.they are asking for some documents

2. I'm sending what they've asked.

3.they are waiting for two weeks

4.they are asking for new ones.

I understand. But the point remains the same, I'm afraid.

If you feel like you could use some help, you can submit the complaint and we will check it more closely.

Just click this link:

https://casino.guru/complaints/create

Someone should show them how to use google translate

Forget the licensing authority. They are completely passive. I can't figure out who works behind certain desks. They will get back to you in a month and ask you for documents. You will send them to them and they will not answer you anymore.

I've been there before too

Lascia perdere l'autorità delle licenze. Sono completamente passivi. Io non riesco a capire chi ci lavora dietro a certe scrivanie. Ti risponderanno tra un mese e ti chiederanno dei documenti. Tu glieli manderai e loro non ti risponderanno più.

Ci sono già passato anche io

Sadly, in this case, Google translate is not the proper tool for translation. Every official document only counts as translated while being translated officially, I'm afraid.

The other question is, why the casino can't accept the original version, though.

Which document was declined, please?

Sole Proprietor registration certificate

I don't think that's the reason, they are just adding new requirements every time I send them what they were asking for

Also they were referring to point 7 of their Payments and Due diligence/KYC section(on the screen). I told them that all it says is for first withdrawal, and that is not my case. Today I checked again they have changed it, so they are making changes on the fly

Dear Arturrrr,

I ask you again to submit the complaint:

https://casino.guru/complaints/create

I simply can't comment on your issue further I you do not allow our Complaint Team to investigate.

If you submit the complaint, however, we may learn more and can try to help you.

What do you say?

done

Hello Arturrrr,

could you provide all relevant information and answer all questions through your complaint, please?

Just click here: https://casino.guru/ditobet-casino-the-player-struggles-to-withdraw

Did you have big money on your account?

You have to understand what you mean by a lot. but yes, I had several, well over 3000 euros

Bisogna capire cosa intendi per un sacco. pero' si , ne avevo diversi , superavo abbondantemente i 3000 euro

If your's money is fold - it's big problem...and whatever which do you have money on balance. Casino can't take money from it's players

Awe is it though? Why should anyone have to provide proof of employment for a $300 deposit? You shouldn't have to do this for any deposit amount less than $3000 in my opinion and the opinion of every major financial institutions. I mean who do they think they are, it is NOTHING MORE THAN A STALL tactic hoping you will give up to their ever growing list of nonsensical demands. If you think someone is money laundering $300 at a time while playing who knows how long in the casino for a little over $1,000 withdraw you are either full of shit, stupid or don't understand money launderers clean large amounts not $300 at a time and then gambling it.

It's just another way or rather excuse for these piece of chit real criminals to get away with theft, felony robbery and wire fraud.