안녕하십니까, 여러분의 귀중한 도움이 필요합니다. 어제 파트너와 함께 문제의 베팅 회사(n1 카지노)에서 3,000유로를 인출하려고 하여 파트너 카드로 입금이 승인된 후 정상적으로 플레이했으며 3,000유로를 인출하기로 결정했고,
그곳에서 우리는 이것이 불가능하다는 것을 깨달았고 그들은 우리에게 신원 확인을 요청했고 우리는 이를 올바르게 수행했습니다. 그들은 금액을 압수하고 돈을 돌려 받으려면 신분증을 완성하라고 했습니다. 그들이 요구한 신분증은 제가 아닌 파트너의 신분증이었습니다. 우리는 환불을 위해 요청한 서류를 파트너의 카드에 올바르게 입력했습니다. 저희는 같이 살고 있으니 별 문제가 없는데, 그 금액은 돌려주지 않고 보증금만 돌려준다고 하더군요. (40 유로) 등록 중 양도 계약 중에 통보된 규칙 위반을 주장합니다. 이는 특정 이벤트를 기록한 첨부된 링크가 없기 때문에 사실이 아닙니다. 그렇지 않으면 제가 제 카드를 삽입하지 않을 이유가 무엇입니까? 그것에 대해 미리 알고 있었나요? 둘째, 제3자 카드, 계좌 등을 허용하지 않는다고 주장하는 경우 왜 인출이 아닌 입금을 수락했습니까? 그리고 2시간 전 마지막에 제가 질문드린 이 질문은 회사 고객센터에서도 답변을 해주지 않고 있으며, 서신에서도 저희에게 나쁜 말을 하고 놀리곤 합니다. 봉사하는 사람들을 말하는 걸까요? 수입을 얻으려고 노력하는 부부를 무한히 쉽게 조롱하려면? 우리에게 필요한지 물어보나요? 아니 오히려 조롱합니다. 아주 나쁜 행동입니다. 입금을 받아들였으니 불법은 아니고 출금으로 간주되는지 알고 싶습니다. 왜 ? 우리가 이겼으니까
당신이 할 수 있는 어떤 방법으로든 우리를 도와달라고 요청하고 싶습니다.
그들은 내 계정을 비활성화하고 내 돈을 압수했습니다.
이것은 EEEP에 제출한 보고서입니다. 제가 무엇인가 성취하기를 원하십니까 ????
Good evening, I need your valuable help, yesterday with my partner we tried to withdraw the amount of 3,000 euros from the betting company in question (n1 casino), so after the deposit that was accepted by my partner's card, we played normally and we decided to withdraw the amount of 3,000 euros,
There we realized that this was not possible and they asked us for identification, which we did correctly. They confiscated the amount and told us to complete the identification to get the money back The identification they asked for was for my partner and not for me, we proceeded to correctly enter the documents we were asked for for the refund to my partner's card which for us is not a problem since we live together, and then they informed us that the amount will not be returned and only the deposit money will be returned to us. (40 euros) claiming a violation of rules that we had been informed about during the transfer agreement during my registration, which is not true because there was no attached link that recorded the specific event, otherwise why would I not insert my own card if I knew about it in advance ? And if, secondly, they claim that they do not accept third-party cards, accounts, etc., why did I accept the deposit and not the withdrawal? And this question that I asked you at the end two hours ago is unanswered by the company's customer service who also talk to us in a bad way and make fun of us in correspondence. Are we talking about people who serve? to mock with infinite ease a couple trying to get their earnings? they ask us if we need them? no instead they mock. Very bad behavior. I would like to know since they accepted the deposit, is this not considered illegal and is it considered withdrawal? Why ? because we won
I would request you to help us in any way you can.
They have disabled my account and confiscated my money.
This is my report to the EEEP do you want me to achieve anything ????
Καλησπέρα σας, χρειάζομαι την πολύτιμη βοήθεια σας , προσπαθήσαμε εχτές να κάνουμε ανάληψη με τον σύντροφό μου το ποσό των 3.000 ευρώ από την εν λόγω στοιχηματική εταιρεία(n1 casino) , έπειτα λοιπόν από την κατάθεση που έγινε δεκτή από την κάρτα του συντρόφου μου , παίξαμε κανονικά και αποφασίσαμε να κάνουμε ανάληψη το ποσό των 3.000 ευρώ ,
Εκεί συνειδητοποιήσαμε ότι αυτό δεν ήταν εφικτό και μας ζητούσαν ταυτοποίηση , κάτι που κάναμε ορθά. Μας κατάσχεσαν το ποσό και μας είπαν να ολοκληρώσουμε την ταυτοποίηση για να επιστραφούν τα χρήματα Η ταυτοποίηση που ζητούσαν ήταν για τον σύντροφό μου και όχι για εμένα , προχωρήσαμε στην ορθή καταχώρηση των εγγράφων των οποίων μας ζητήθηκαν για την επιστροφή των χρημάτων στην κάρτα του συντρόφου μου κάτι που για εμάς δεν είναι πρόβλημα αφού μένουμε μαζί , και τότε μας ενημέρωσαν ότι το ποσό δεν θα επιστραφεί και θα μας γυρίσουν πίσω μόνο τα λεφτά της κατάθεσης. (40 ευρώ) ισχυριζόμενοι παραβίαση κανόνων που είχαμε ενημερωθεί κατά την σύμβαση προχώρησης κατά την εγγραφή μου κάτι που δεν ισχύει γιατί δεν υπήρχε κανένας επισυναπτόμενος σύνδεσμος που να ανέγραφε το συγκεκριμένο γεγονός , αλλιώς για ποιόν λόγο να μην έβαζα εγώ την δική μου κάρτα αν το ήξερα εκ των προτέρων ? Και αν κατά δεύτερον ισχυρίζονται ότι δεν αποδέχονται κάρτες , λογαριασμούς κτλ κτλ τριτων για ποιόν λόγο έκανα δεκτή την κατάθεση και όχι την ανάληψη ? Και αυτή η ερώτηση που σας έκανα στο τέλος εδώ και δύο ωρές είναι αναπάντητη από την εξυπηρέτηση πελατών της εταιρίας που επίσης σε αλληλογραφία μας μιλάνε με άσχημο τρόπο και μας ειρωνεύονται. Μιλάμε για ανθρώπους που εξυπηρετούν ? να ειρωνεύονται με άπειρη ευκολία ένα ζευγάρι που προσπαθεί να πάρει τα κέρδη του ? μας ρωτάνε αν εμείς τα έχουμε ανάγκη ? όχι αντ' αυτού ειρωνεύονται. Πολύ άσχημη συμπεριφορά. Θα ήθελα να μάθω αφού δέχτηκαν την κατάθεση αύτο δεν θεωρείται παράνομο και θεωρείται η ανάληψη ? Για ποιόν λόγο ? επειδή κερδίσαμε ?
Θα σας παρακαλούσα να μας βοηθήσετε με όποιον τρόπο μπορείται.
Μου έχουν απενεργοποιησει τον λογαριασμο μου και εχουν κατασχεσει δικα μου χρηματα.
Αυτή είναι η αναφορά μου στην ΕΕΕΠ λέτε να καταφέρω τίποτα ????
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