"casino y betting house PASTON.ES"에 불만을 제기하고 싶은데 방법을 모르겠습니다.

Good evening casinoguro team, I ask for your help to file a complaint with PASTON.ES, I am desperate, since I have a problem with them. On January 17 I was going to proceed to make a withdrawal from this casino and bookmaker, when I go to do it I see that the button to make the withdrawal is blocked. I contact the customer service of said casino, informing me that in order to make a withdrawal I have to verify my account, sending a selfie with my ID in hand, proceeding to do so at the same time, and verifying the customer service guy to the customer, that it was valid. Once received, they open a ticket for the process with number 660276, and they tell me that I have to wait 2-3 days for a department to validate everything so that they activate the withdrawal button. Today, February 9, I have no news from said department, nor have they validated anything to be able to make said withdrawal. I have contacted them again to find out how it was going, and what was happening, the boy delaying me, and telling me that he could not inform me of anything, that the only thing he could do is report my call, and my complaint to try to hurry them up. They have done that to me 2 or 3 times already, without obtaining any kind of result. Please help me with all this, since I need the little money that I have obtained.

Buenas noches equipo de casinoguro, os pido ayuda para interponer una queja a PASTON.ES, estoy desesperado , ya que tengo un problema con ellos. El día 17 de enero iba a proceder a hacer una retirada de dinero de este casino y casa de apuestas, cuando voy a realizarla veo que el botón para realizar la retirada me lo tienen bloqueado. Me pongo en contacto con atención al cliente de dicho casino, informándome este que para poder hacer una retirada tengo que verificar mi cuenta, mandando un selfie con mi DNI en la mano, procediendo a ello en el mismo momento, y verificándome el chico de atención al cliente, que era válido. Una vez recibido me abren un ticket del proceso con numero 660276, y me dicen que tengo que esperar 2-3 días a que un departamento lo valide todo para que me activen el botón de retirada. Hoy ya 9 de Febrero no tengo noticias de dicho departamento, ni me han validado nada para poder realizar dicha retirada. Me he vuelto a poner en contacto con ellos para saber como iba, y lo que estaba ocurriendo, dándome largas el chico, y diciéndome que el no podía informarme de nada, que lo único que podía hacer es informar de mi llamada, y mi queja para intentar que se dieran prisa. Eso me lo han hecho ya 2 o 3 veces, sin obtener ningún tipo de resultado. Por favor ayúdenme con todo esto, ya que necesito el poco dinero que he conseguido.

Hello,

use this link to submit the complaint, feel free to paste a copy of your post right into the complaint, and be ready to cooperate, please.

Let me know if you need further assistance.

Sadly according to the latest complaints, it seems the casino is unresponsive. Well, I hope we will be able to help you.

I already filed the complaint Radka, I'm waiting for them to tell me what I should do, thank you very much for your interest 🙏

Ya puse la queja Radka, estoy a la espera de que me digan que debo hacer, muchas gracias por el interés 🙏

I think it's too early for thanks 🙂.

Let us help you a bit more first. I will try to keep an eye on your complaint, I mean on the progress. However, do not hesitate to remind me here on the forum, if you can.

Let's hope for the best!

In principle, today they sent me another message telling me that my documentation has been accepted, and they have unlocked the option to withdraw money, now I have to wait to see if my withdrawal is accepted or not 🤦🏻‍♂️.

En principio hoy me han mandado otro mensaje diciéndome que mi documentación ha sido aceptada, y me han desbloqueado la opción de retirar dinero, ahora tengo que esperar para ver si mi retirada es aceptada o no 🤦🏻‍♂️.

Money received, thank you very much for your help. Thank you from the bottom of my heart for your interest, you are a great team.

Dinero recibido, muchas gracias por vuestra ayuda. De corazón gracias por vuestro interés, sois un gran equipo.

I'm sooo happy to hear that! Thank you for keeping us posted. 🙂

If you ever need a helping hand or just want to chat a bit - we'll be here!

Have agood one.

Good afternoon, I am writing to you here to see if you can help me..., since January 31 I have not been able to withdraw the balance, on the 30th they asked me for the selfie document plus ID and up to now, I have complained several times for customer service client, their answer is always the same, the financial department has a large volume of work and they have to complain to the DGOJ... There is NO right that a bookmaker does not pay... and they want you to get tired to lose money and not pay, It's not normal today that I still don't have the money in my account, I need help because I don't want them to keep my money...

Buenas tardes os escribo por aquí a ver si me podéis ayudar.., llevo desde el día 31 de enero sin poder retirar el saldo, el día 30 me pidieron el documento selfie más dni y hasta ahora, he reclamado en varias ocasiones por atención al cliente, su respuesta siempre es la misma, el departamento financiero tiene gran volumen de trabajo y que reclame a la DGOJ.. NO hay derecho que una casa de apuestas no pague.. y quieren que te canses para perder el dinero y no pagar, no es normal a día de hoy que todavía no tenga el dinero en mi cuenta, necesito ayuda porque no quiero que se queden con mi dinero...