1win에서 출금이 안되네요

Good afternoon. My name is Lucía, I write from Argentina. I have an account on the 1win platform. 4 days ago I try to withdraw money through different payment methods available on the platform, they start in process, they deduct it from the platform, they reject the transfer, and they return it to the gaming platform. Could someone guide me how to solve it? Since from the online help, I don't get any help to solve my problem. Greetings.

Buenas tardes. Mi nombre es Lucía, escribo desde Argentina. Tengo una cuenta en la plataforma 1win. Hace 4 días intento retirar dinero a través de diferentes métodos de pago disponibles en la plataforma, empiezan en proceso, lo descuentan de la plataforma, rechazan la transferencia, y lo devuelven a la plataforma de juego. Alguien podría orientarme como resolverlo? Ya que desde la ayuda en línea, no recibo ayuda que resuelva mi problema. Saludos.

I'm afraid the casino customer support should help you in this matter? You say you don't get any help from help. So what did they say when you explained them your problem?

Good day. What they reply is to try again later. What is an error in the online payment system. But successively is the error.

Buen día. Lo que responden es que intente nuevamente más tarde. Que es un error del sistema de pago online. Pero sucesivamente es el error.

It has been a few days, is this error still blocking you?

It usually takes some time to solve technical issues, but I agree the casino should take good care of your concern!

good evening, were you able to solve your problem? I ask you since I have the same problem, thank you.

buenas noches, pudo resolver su problema? le consulto ya que tengo el mismo inconveniente, gracias.