Cashalot 지급 및 피드백 없음

Hi, 

Unfortunately, you have lost your winnings and in such a case it is no longer in our power to get the money back for you.

I would like to ask you if there was any possibility to close your account temporarily in the casino to avoid a similar situation. That is, if the withdrawal is not resolved, you could prevent it in the future if a similar situation arises.