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They hit me to collect my money I need to know what procedure I must follow to guarantee the collection of said money. It is an amount of 1000 euros, they say they have made the transfer but my bank does not arrive

Me ponen pegas para cobrar mi dinero necesito saber qué procedimiento debo de seguir para garantizar el cobro de dicho dinero .es una cantidad de 1000 euros ,ellos dicen que me an echo la tranferencia pero a mi banco no llega

Do you already have your account verified in the casino? Have you sent them your ID, proof of address?