Frank Casino - 플레이어 상금의 인출이 지연되었습니다.

Fran casino has many problems with the games, it crashes, it kicks you out of the game in the middle of the bonus, when it returns the bonus is no longer there

You can only win up to 150 euros. When you reach this maximum, all the games start to lose up to forty spins in any game and you don't win 10 cents. All the jackpots give you the minimum prize.

when you win with a line of 5 (ex 77777)

and the casino gives you €400 you can't withdraw the money whatever amount you win the casino forces you to play in order to withdraw the money (ex) puts 25 the casino gives you €40 you can't withdraw it you have to play €30 to get 20 the maximum winnings from each spin even if it's €1 in the spin it gives you 4 10 euro maximum it never gives you a winnings every time you go to complain to the casino they make excuses even if you have proof of the history they don't care I consider it a scam in Spain the frank

Fran casino tiene muchos problemas con lo juegos se traba te expulsa del juego en la mitad del bonus cuando regresa ya no está el bonus

solo puedes ganar hasta 150 euro cuando llega a este máximo todos los juegos empiezan a perder hasta cuarenta tirada en cualquier juego y ninguna te ganas be 10 céntimos Los jackpot todos te da el premio mínimo

cuando ganas con una línea de 5 ( ex 77777)

y el casino te da 400€ no puedes sacar el dinero cualquiera cantidad que ganas el casino te obliga a jugar para poder sacar el dinero ( ex ) pone 25 el casino te da 40€ no puedes sacarlo tiene que jugar 30€ para sacar 20 las maximas ganacia de cada tirada anque sea 1€ en la tirada te da 4 10 euro máximo nunca te da una ganancia cada vez que vas a reclamar al casino ellos pone excusas aunque que tengas pruebas del historial les da igual considero una estafa en España el frank

Dear yasmin2025doll,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear yasmin2025doll,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.